Job Description:
We are seeking a detail-oriented and organised individual to join our Legal Administration Team as a This role involves logging customer complaints into the software system, as well as ensuring the proper handling and tracking of case documentation. The ideal candidate will have strong administrative skills, be proficient in data management systems, and maintain a high level of accuracy in logging and tracking customer cases.
Key Responsibilities:
* Complaint Logging
* Document Handling:
* Customer Data Management:
* Case Entry
* Case Uploading & Acknowledgment:
* Master Commission Spreadsheet Management:
* Efficiency & Accuracy:
* Key Requirements:
1. Proven experience in administrative roles, preferably in a legal or complaints management environment.
2. Familiarity with logging systems, such as Respond or similar case management software.
3. Strong organisational skills and the ability to handle multiple cases simultaneously.
4. Proficiency in data management systems and the ability to navigate and update customer records efficiently. (Training will be given on the systems)
5. Excellent written and verbal communication skills to effectively re...