£29,000 + fantastic benefits
Hybrid Work Available (Up to 2-3 days in office)
37.5 hours per week
Working in our UK support functions you’ll play a key part in helping our customer‑facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Job Description
Cromwell HSK, London (W8 5ED)
The Billing Administrator will be responsible for delivering accurate, timely, and compliant billing across all patient pathways. This role is critical in ensuring cash flow is optimised, and an excellent service is provided to patients, consultants, and all payors. The Billing Administrator will help improve controls, demonstrate continuous improvement and support the Hospital’s ambitious growth.
Role Responsibilities and Duties
Billing
* Prepare and issue accurate patient invoices in line with hospital tariffs, consultant agreements, and insurer rules.
* Check supporting patient documentation e.g. patient registration form and notepad to validate all charges (theatre, inpatient, outpatient, diagnostics, consumables, pharmacy) are correctly captured and complete.
* Process patient billing for all payors (e.g. self‑pay, embassy, and insured) in line with their respective agreements.
* Accurate and timely submission of invoices including validation of EDI claims.
* Raise requests for patient refunds, courtesy discounts, consultant fees (via Provider Ledger) and post them to Hospital billing system (“Compucare”).
* Other work consistent with the position including general administrative duties, training, attending meetings and other tasks as directed by the Billing & Credit Control Manager.
Stakeholder communications
* Familiarise with insurer contracts and coding requirements to help deliver billing compliance.
* Deal with general and specific queries from patients, doctors, purchasers & other departments via telephone, letter and in‑person ensuring that their needs are met where possible and with utmost courtesy.
* Build and maintain effective working relationships across Finance and with other colleagues across the business.
Continuous improvement
* Identify solutions to inefficiencies, risks, and opportunities to improve the billing process.
* Assist with system improvements, reporting enhancements, and data accuracy checks.
Controls, Reporting & Compliance
* Maintain accurate billing records and audit trails.
* Support month‑end processes, reconciliations, and reporting as required.
* Ensure all billing activities comply with internal controls, pricing structures, and regulatory requirements.
* Assist with internal and external audits where necessary.
* Meet KPI requirements as set out by the Billing Team Supervisor.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family‑friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
* 25 days holiday, increasing through length of service, with option to buy or sell.
* Bupa health insurance as a benefit in kind.
* An enhanced pension plan and life insurance.
* Onsite gyms or local discounts where no onsite gym available.
* Various other benefits and online discounts.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
J-18808-Ljbffr