James Paget University Hospitals NHS Foundation Trust
Improvement Delivery Director
The closing date is 28 May 2026
An exciting opportunity has arisen for a Improvement Delivery Director to lead the Trust's approach to improvement at the James Paget University Hospital NHS Foundation Trust.
As part of the Norfolk and Waveney University Hospitals Group, James Paget is on a significant journey of development and improvement. A Trust that is part of the New Hospitals Programme, an Electronic Patient Record and an Acute Clinical Strategy redesign are all current strategic priorities for the Group.
Main duties of the job
As the Improvement Delivery Director, you will develop an improvement approach working with the small improvement team, but mostly directly supporting the Divisions in delivering improvement and achieving operational excellence. The Improvement Director will be responsible for the delivery of the Trust improvement programme, working with the Division and corporate senior teams to develop transformational changes that deliver ongoing quality benefits and efficiencies.
Job responsibilities
This is a senior role because we want someone with the gravitas and experience to make change happen at scale, however, the team is currently small, with (opportunity to grow), so we want someone whose whole modus operandi is to get alongside operational and clinical teams and coach them to change their thinking and deliver alongside them rather than tell them what to do. So if you are a helpful, positive, improvement leader, who knows what it is like to run operations in a hospital, and can bring energy, drive and ambition for improvement, then we want to hear from you.
Person Specification
Education and Qualifications
* Degree or equivalent professional qualification
* Postgraduate management qualification
* Masters or equivalent level of experience
Knowledge and Experience
* Demonstrable success in delivering change and performance in the NHS with and through your management of clinical and non-clinical teams
* Demonstrable use of improvement methodologies to transform efficiency and effectiveness of services
* Ability to analyse complex problems and to develop practical and workable solutions to address them
* Ability to think and plan strategically
* Operational management experience in the NHS
Skills and Knowledge
* Excellent ability to communicate complex messages to senior Board members
* Excellent interpersonal and communications skills, with a track record in writing complex business cases and policies
* High level of work organisation, self motivation, drive for performance and improvement, and flexibility in approach and attitude
* Strong sense of commitment to openness, honesty and integrity in undertaking the role
* Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships
* Sound political judgement and astuteness in understanding and working with complex policy, and diverse interest groups
* Ability to manage and deliver to deadlines and within resources
* Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
* A good understanding of the changing NHS environment
* Good knowledge of NHS policy, particularly in relation to improvement
* In depth and specialist knowledge of improvement methodologies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
James Paget University Hospitals NHS Foundation Trust
£94,356 to £108,814 a year pro rata
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