Location:Office
Type: Full-time, permanent
The headline
Be the first point of contact.
Keep things running smoothly.
Make every customer interaction count.
Why this role?
This role sits at the heart of Lumina Learnings customer experience.
As Customer Experience Coordinator, youll be the first person our clients and practitioners speak to. Youll handle enquiries, keep things organised behind the scenes, and support the smooth delivery of events and programmes.
If youre naturally helpful, organised, and enjoy making things work better, this is a great opportunity to build a career in customer experience and operations within a purpose-driven organisation.
What youll own
Youll support customers day to day and help ensure everything runs smoothly across support and events.
Youll:
1. Be the first point of contact for client and practitioner enquiries (email, phone, systems)
2. Respond quickly, professionally, and helpfully to customer queries
3. Resolve issues or escalate them when needed
4. Support the Customer Experience Manager with more complex queries
5. Keep customer records accurate in CRM and support systems
6. Help meet service standards and response-time targets
7. Spot recurring issues and su...