Better places, thriving communities.
ROLE: Operational Trainer
HOURS: Monday to Friday, 8:00am - 4:00pm
LOCATION: Campsfield House Immigration Removal Centre / Oxford area
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're seeking a engaging and experienced Operational Trainer to ensure that all colleagues, new and existing are fully equipped to perform their roles and empowered to reach their full potential.
Job objectives and responsibilities:
1. Manage the completion of the Centre's Training Plan, including the delivery of ITCs, non-operational staff training, and refreshers.
2. Deliver training packages and workshops to new and experienced Care & Custody colleagues, both virtually and in person.
3. Create 'Train the Trainer' programmes for Operational Coaches, Buddies, and Mentors.
4. Apply a range of training techniques tailored to diverse learning styles, neurodiversity, and individual needs.
5. Monitor progress during training & provide constructive verbal and written feedback to support their development throughout foundational training.
6. Collaborate with the Training Support Team to maintain accurate records of individual training and assessments, including attendance tracking for recruitment, remuneration, and vetting purposes.
7. Conduct regular reviews of existing training materials and recommend updates to drive continuous improvement.
8. Contribute to the design, development, review, and enhancement of Care & Custody learning packages.
What we are looking for:
9. 2 years' experience in a people-facing training role,
10. A Level 3 Education and Training qualification,
11. Willingness to travel occasionally to other locations for training and development, including potential overnight stays,
12. Proven experience using a variety of techniques to support training and development activities,
13. Ability to adapt behaviours, communication styles, and approaches to suit diverse audiences,
14. Clear, confident, and effective written communication,
15. Desirable: Instructor qualifications in Use of Force (Control and Restraint [C&R], Home Office Manual for Escorting Safely [HOMES], or Spontaneous Protection Enabling an Accelerated Response [SPEAR]), First Aid, Mental Health First Aid, or Health & Safety are desirable but not required,
16. You must be eligible for CTC clearance.
You must hold a valid British passport or an EU passport with a share code. Additionally, you must have lived and worked in the UK for at least 3 years, without any extended trips overseas. Applicants must have no criminal convictions and must not be subject to any ongoing police investigations.
#FMM
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at .