Role Purpose
The Golf Operations Assistant will support the Golf Operations Manager in ensuring smooth and efficient operations for all users of the golf course, providing attentive and efficient service while enhancing the overall customer and member experience. The role also involves maintaining Get Golfing’s golf management software, ‘Golf Manager’, to ensure a high-quality experience for members, guests, and visitors.
Overall Responsibilities
1. Daily Golf Operations
Optimize tee-time reservations to maximize revenue, ensure efficient course flow, and enhance customer experience. Implement Get Golfing’s ‘pairing up’ policy to maximize playing opportunities. Monitor pace of play and assist in enforcing course policies.
1. Golf Retail
Contribute to golf retail operations by ensuring shop inventory is well presented. Maintain golf buggies, rental clubs, and essential equipment in excellent condition. Ensure buggy rentals have signed liability forms at all times.
1. Deliver Exceptional Customer Service
Provide excellent service to members and guests. Address inquiries, concerns, and complaints professionally, ensuring prompt resolution. Foster a welcoming and inclusive environment to enhance the clubhouse and golfing experience.
1. Administrative Support
Process payments, memberships, and tournament entries using the golf management system. Maintain accurate records of reservations, equipment rentals, and sales. Assist with reporting and documentation as needed.
Requirements
Skills & Knowledge
* Experience in golf operations management.
* Exceptional customer service and communication skills.
* Strong customer engagement skills and ability to resolve issues.
* Genuine passion for golf and understanding of the game, rules, and industry landscape.
* Proficiency in ‘Golf Manager’ software and Microsoft Office Suite.
* Strong organizational, customer, and problem-solving skills.
* Excellent influencing and interpersonal skills.
Approach
* A passion for golf and basic knowledge of the sport.
* Excellent customer service skills with a friendly demeanor.
* Strong organizational skills for handling multiple tasks.
* Good communication and interpersonal skills.
* Basic computer skills and familiarity with golf management systems.
* Flexibility to work shifts, including weekends and holidays.
Benefits & Additional Information
* Pension plans
* Training & development opportunities
* Free golf
* 50% discount on food and beverage
* Staff referral programme
If you are passionate about golf and customer service and can bring your style and expertise to our forward-thinking golf club, we would love to hear from you! Shifts vary across the week from 5:30 am to 9 pm, including early and late shifts throughout the summer and depending on sunlight and weather conditions.
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