Customer Service Advisor- Start date: 15th September 2025
Salary: £26,672
Location: Warrington, fully onsite 5 days a week
Hours: 3-week rotational shift pattern: early, mid, and late shifts on rotation. The schedule is based on working 5 days out of 7 each week (weekend work)- * 10% uplift on pay between 9pm-12am
Wk 1: 07:30 to 16:00
Wk 2: 11:30 to 20:00
Wk 3: 13:30 to 22:00
Interview: Final teams interviews taking place by COB 9th September 2025.
An exciting opportunity has arisen for a Digital Customer Service Advisor to join a dynamic team in Warrington. This role offers a competitive salary and the chance to work in an environment that prioritises learning, development, and growth. The successful candidate will play a crucial role in servicing customer queries. If you have a background in customer-facing roles and a positive approach to learning new things, this could be the perfect role for you.
What you'll do:
Servicing inbound contacts regarding online account queries.
Providing customers with professional and friendly service via live chat, telephone and email.
Ensuring data is accurately recorded, including any adjustments, closures, and other processes.
Resolving all customer account queries efficiently and in a timely manner.
Liaising internally with other departments to resolve customer queries.
Ensuring that any escalations are raised promptly and correctly to maintain customer satisfaction.
What you bring:
Experience working in a fast-paced environment.
Ability to deliver best-in-class customer interactions.
Positive approach to learning new things.
Curiosity about the industry.
Excellent communication skills.
Strong problem-solving abilities.
What sets this company apart:
This company is dedicated not only to its customers but also its employees, providing an environment where people can learn, develop, and grow both professionally and personally.
Extra Rewards : Unlock bonuses to boost your income.
Future Security : Build savings with monthly pension contributions.
Family Support : Enhanced Maternity & Paternity Pay for life's big moments.
Refer & Earn : Get rewarded through their 'Refer a Friend' program.
Peace of Mind : Death-in-service benefit for financial security.
Smart Savings : Enjoy discounts and cashback from top retailers.
24/7 Healthcare : Access virtual GP services anytime for you and your family.
Mental Wellbeing : Get support through counselling and self-help resources.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
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