Application Deadline January 19, 2026 Department Customer Experience Employment Type Permanent - Full Time Location Berkhamsted Workplace type Onsite Compensation £25,858 rising to £27,334 after successful completion of probation Reporting To Chelsea Taylor What does the job involve? What skills and experience do I need to do the job? What is the salary and benefits that come with this role? About London Northwestern & West Midlands Railways We are proud to operate two new railway brands for and to the Midlands, the North West and London. In the Midlands the West Midlands Railway brand is a local railway placing Birmingham at the centre of its network. We run the majority of the local services, as well as direct trains to many of the surrounding towns and cities, including Redditch, Stratford-upon-Avon, Worcester, Hereford, Shrewsbury, Telford, and Northampton. Our London Northwestern Railway brand serves the London to Liverpool route on the west coast, stopping at Birmingham, Milton Keynes and Northampton, with the West Midlands at its heart. Both services are operated by West Midlands Trains Ltd, part of Transport UK. Each business brings a wealth of knowledge and expertise to the franchise and it's our aim to give you the rail experience you deserve at the price you want to pay. Documents