For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Summary
Our site in High Peak, UK require a Manager, Client Services to join the Client Services team to manage client services function including proposal and bid processes, commercial strategy, optimising marketing material, and organising client visits to ensure positive customer experience and site growth. For this site-based role, you'll be working with senior management, sales and scientific staff to ensure best practices in customer service as well as work with other preclinical sites to harmonize practices.
• Manage client services function, including proposal, pricing, bid and proposal generation, letters of authorization processes, and supporting initial project timeline/scheduling estimates to ensure smooth and timely business process flow. Ensure all applicable agreements and contracts are negotiated and finalized. Follow-up to ensure completeness.
• Oversee the scheduling, coordination and management of sponsor site-visits, which may include delivery of capabilities presentations.
• Work with site management and operations to develop pricing strategies. Provide guidance to pricing personnel as necessary; review cost proposals.
• Work with scientific and marketing colleagues to ensure relevant marketing materials are continuously optimised.
• Prepare and coordinate required weekly reports to site, finance and Client Services director.
• Oversee proper use of appropriate databases in alliance with other sites to ensure correct report production.
• Manage departmental resources for responsiveness to client needs and effective use of business processes.
• Participate in multi-site bid processes to ensure seamless presentation to clients.
• Participate in Global Discovery Client Services integration functions to facilitate common Client Services processes across sites.
• May attend trade shows to develop potential new business and present capabilities information to trade show attendees.
• Manage activities of assigned group to ensure effective performance of function.
• Interview and select qualified exempt and non-exempt level departmental personnel as necessary. Recommend, review and approve personnel actions, including hiring, promotions and raises. Partner with Human Resources in the handling of disciplinary issues. Prepare and/or approve appropriate personnel action paperwork.
• Identify training and development needs of direct reports. Provide training and/or monitor training programs to ensure ongoing effectiveness.
• Monitor performance of direct reports. Provide regular coaching and counseling. Prepare and deliver salary and performance reviews; review and approve performance and salary appraisals initiated by direct reports.
• Assist in the development and recommendation of departmental budget. Authorize expenditures in accordance with budget. Approve budget and expenses of reports.
Profile and Requirements
• Education: Bachelor’s degree (B.A./B.S.) or equivalent in Life Sciences or related scientific discipline. Relevant postgraduate qualification(s) would be an advantage
• Extensive related experience in a similar role - client management or business development ideal
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Other: Exceptional presentation skills. Understanding of the Retrogenix platform and processes highly preferred.
• Excellent communication skills, both written and verbal are essential. Ability to work cohesively within a team and build and foster strong working relationships within and across teams.
• Passion for people development and experience of line management of commercial teams.
About Discovery
Discovery from Charles River is industry-proven in the successful development of novel therapies, with over 350 patents and 80 preclinical drug candidates delivered to our sponsors in the past 17 years. Backed by more than 650 scientists, our comprehensive, integrated portfolio employs the latest technology and platforms to provide chemistry, biology, and pharmacology services that support clients from the earliest stages of hit identification all the way through to IND. Our client-focused, collaborative approach creates true partnerships that anticipate challenges, overcome obstacles, and move us forward together on the journey of getting new drugs to market.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.
At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to fostering a sense of belonging and work daily in this direction.