Job Description
My client is a fantastic Retail brand who holds exceptional values. They are recruiting for an Ecommerce Trading Manager on a 12 months fixed term contract. The role is offered on a hybrid basis with 2/3 days working from home.
The Ecommerce Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies.
Role responsibilities
1. Trading & Merchandising
* Develop and execute online trading strategies to maximise revenue and profitability.
* Set up and optimise products listings, categories, filters and search results to aid discoverability.
* Work with buying teams to implement pricing strategies (pricing, promotions, discounts) to drive sales.
* Manage stock availability and work with buying and supply chain teams to ensure appropriate stock utilisation.
2. Digital Marketing & Promotions
* Work across the business to plan and execute seasonal campaigns, flash sales, and discount strategies.
* Collaborate with marketing teams on paid ads (PPC), SEO, and email marketing to drive quality traffic.
* Utilise A/B testing to optimize landing pages, CTAs, and product placements.
3. Performance Analysis & Reporting
* Monitor KPIs (sales, conversion rate, AOV, bounce rate, ROI etc) using Google Analytics and other tools.
* Provide weekly/monthly trading reports with actionable insights across categories and channels.
* Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience.
4. Customer Experience Optimization
* Work with technical and product teams to ensure website responsiveness on all channels
* Implement personalisation and user generated content (recommendation engines, retargeting, social proof, reviews).
* Work with UX/UI teams to enhance site navigation and product displays.
5. Team Leadership
* Manage a small team
* Delegate tasks effectively, ensuring deadlines and performance targets are met.
* Train and coach junior team members on ecommerce best practice, providing direct, honest and constructive feedback.
* Create a positive and engaged team through recognition and inspiring others to achieve.
6. Cross-Functional Collaboration
* Liaise with buying, marketing, supply chain and technical teams to align on stock, promotions, and site updates.
* Foster collaboration between marketing, design, and tech teams for seamless execution.
* Coordinate with customer service to resolve customer pain points.
Skills & Qualifications:
* 4+ years in e-commerce, online trading, or digital merchandising.
* 1+ years of team management (or project leadership) experience.
* Strong analytical skills (Google Analytics, Excel, Power BI, or similar).
* Knowledge of digital merchandising tools.
* Understanding of CRO (Conversion Rate Optimization) techniques.
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