Role summary
:
Reporting to the General Manager this role is to provide quality management for the Hub on a nightly basis, to ensure all aspects of the Operation are maintained in line with procedures and ensuring all internal and external Customer SLA’s are met, along with ensuring that all Key Performance Indicator Targets are met, whilst maintaining strict controls on the Direct costs and staffing levels.
Key responsibilities
1. Manage and control the local and national distribution process to maintain and improve accuracy of sort.
2. Build and develop the relationship between the hub, the SC’s and depots to drive efficiency and good practice throughout the network while improving SLA’s and trunk departure times.
3. As senior manager for Health and Safety you will promote safe working with regular meetings and working closely with the Safety reps..
4. To identifying and achieve efficiency savings and cost/productivity reviews
5. To drive and improve multi skill training within the Hub but also working closely with all SC’s
6. Compliance with all security standards required surrounding Customer contracts.
7. Delivery of hub SLAs.
8. Undertake regular review of volume forecasts and amend resource planning as appropriate.
9. Clear control measures in place to delivery and drive through KPI achievement.
10. To encourage a positive working environment that delivers excellent service levels for the Customers and generates revenue for the business.
11. Implement and maintain best operational practices through management of the SOP’s.
12. Maintain the site BCP.
13. Have a culture of on time trunking
14. Ensure on time connectivity of all trunks through prioritisation of trunks and organisation of the people.
15. Great Customer service - every time
Essential criteria for this role
16. Excellent knowledge of operational procedures and the DX operating systems would be advantageous, but not essential
17. Practiced in compliance with Health & Safety Legislation
18. Strong knowledge of Human Resource procedures
19. Low level budgetary experience
20. PC literate and practiced is the use of Word, Excel, Outlook
21. Preferably experience within logistics sector/ mail sector/ secure mail services
22. Experience of managing a team
23. Intermediate computer literacy
24. Good communicator
25. Ability to liaise and influence across functional heads
26. Ability/ experience in managing change
27. Previous experience in the Mail, Parcels or Distribution Industry in a Hub environment is essential
Additional information on this role
If you have previous experience of managing teams in fast-paced distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.
Benefits:
28. Competitive Rates of Pay
29. Company Funded Health Cash Plan
30. Holidays: 25 days increasing with length of service + bank holidays
31. Long Service Recognition scheme
32. Enhanced Maternity & Paternity
33. Company Pension Scheme
34. Life Assurance
35. Employee Assistance programme including 24/7 Virtual GP
36. DX Discounts Portal
37. Excellent opportunities for career progression and more!!
We look forward to hearing from you!