Nursing Services Manager - Outpatients | Spire Gatwick Park Hospital | Horley | Permanent | Full time |
Spire Gatwick Park hospital are looking for a motivated and enthusiastic Nursing Services Manager - Outpatients to join us on a full time, permanent basis. The Outpatients Manager will be responsible for ensuring delivery of high quality and efficient outpatient services, delivering key quality, performance and financial plans and service enhancements.
Duties and responsibilities
* Lead, manage, and develop the provision of outpatients services
* Manage the operational delivery of outpatients services against Spire key performance indicators, ensuring the efficient running of the department
* Ensure that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
* Develop own knowledge and skills and contribute to the development of others
* Promote best practice in health & safety and security
* Seek and employ innovative methods of improving service delivery in line with the 5 CQC Key Lines of Enquiry (KLOE); always aiming to achieve Good and Outstanding
* Adhere to all relevant healthcare standards and manage issues of governance and risk effectively
* To ensure that effective systems are in place to manage stocks according to financial instructions, efficient utilisation, intelligent ordering and to work closely with the Finance Manager to ensure compliance with the above
* Ensure all audits/reviews of the departments and their performance are undertaken and implement action plans in response to findings
* To develop the marketing of the outpatient service and deliver against targets. This will include responsibility for attracting Consultants to the service
* Promote and maintain a close working relationship with external organisations to ensure standardisation and sharing of best practice
* To ensure that Clinical Governance and risk management are embedded within daily practice
Who we're looking for
* Relevant Diploma or Degree
* NMC Registration
* Evidence of substantial CPD in management and other clinically related and relevant subjects
* Previous experience in an outpatients department at a senior level
* Experience of working unsupervised and leading a team
* Ability to manage, motivate, support, develop, and lead the department
* A focus on positive patient and user experience
* Able to work cohesively across clinical teams
* Competent across a range of clinical management and leadership skills
* Performance monitoring and reporting capabilities
* Demonstrable skills of financial awareness and management with the need to balance the provision of quality care while maintaining a business focus
* Knowledge of appropriate standards and external bodies, such as the Care Quality Commission
* Auditing skills across clinical standards and departments
* Ability to implement continuous improvement initiatives
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays
* Employer and employee contributory pension with flexible retirement options
* ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
* Free Bupa wellness screening
* Private medical insurance
* Life assurance
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
* Driving clinical excellence
* Doing the right thing
* Caring is our passion
* Keeping it simple
* Delivering on our promises
* Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
For us, it's more than just treating patients; it's about looking after people.
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