Role: IT Support Engineer (Hybrid) Location: Mayfair, London Salary: £32,000 - £38,000 Profile We are seeking a proactive and technically skilled IT Support Engineer to join our growing client who is well respected in the retail sector. The ideal candidate will provide hands-on support for hardware, software, and network issues, ensuring smooth day-to-day operations across the organization. This role is perfect for someone who thrives in a fast-paced environment and enjoys solving problems with a customer-first mindset. Key Responsibilities Provide first and second-line technical support to internal users via phone, email, and in-person Diagnose and resolve hardware, software, and network issues across Windows, macOS, and mobile platforms Install, configure, and maintain desktops, laptops, printers, and other peripherals Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365 Monitor and maintain IT systems, ensuring uptime and performance Document support issues and resolutions in the ticketing system (e.g., Jira, ServiceNow) Assist with onboarding/offboarding processes including device setup and account provisioning Support remote users and troubleshoot VPN, connectivity, and collaboration tools Collaborate with other IT team members on infrastructure upgrades and projects Ensure compliance with IT policies, security protocols, and data protection regulationsCore...