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Overview
We are looking to recruit an experienced Account Manager to join our successful Corporate division in Ipswich. Our Corporate Division is a fast-paced, collaborative, and competitive group of professionals who are all driven to succeed. The ideal candidate values a strong and supportive team culture, thrives in supporting others, and is a proactive problem solver. Your goal is to provide exceptional customer service, retain valued clients, and assist Account Executives and Account Directors in winning new clients to expand our portfolio. With high integrity, you will negotiate effectively, respond proactively, and maintain market awareness. You will take pride in ensuring high service standards for your customers.
How you'll make an impact
* Build long-lasting relationships with clients, becoming a trusted advisor.
* Prepare accurate client documents, obtain renewal terms, and seek alternative quotations before final presentations.
* Handle mid-term adjustments proactively and responsively.
* Record client details accurately and promptly in the system.
* Manage queries about client policies, liaising with clients and insurers.
* Confirm cover, process policies, and chase outstanding documentation.
* Prepare debit notes and policy summaries, ensuring secure delivery of documentation.
* Review documentation carefully before sending to clients.
* Address account queries and credit control issues promptly, escalating concerns as needed.
* Align with legal and regulatory policies to safeguard the business.
About You
* Previous experience as an Account Handler in the commercial insurance market is essential.
* Knowledge of cross-class risks such as Hospitality & Leisure, Manufacturing, Property, Casualty, Professional Indemnity, D&O, Motor Trade/Fleet is preferred.
* Experience handling corporate clients is advantageous; experience with SME commercial business is also relevant.
* Risk-aware and customer-centric, focused on achieving the best outcomes.
* Working towards Chartered Insurance Institute Qualifications (Cert CII, Dip CII, or ACII) is a plus.
* Educated to GCSE level or equivalent, with intermediate industry knowledge.
* Process-driven, deadline-aware, results-oriented, and proactive.
* Excellent communication and interpersonal skills, confident in building rapport.
* Strong planning and analytical skills with high attention to detail.
* Proficient in MS Office; experience with Acturis is a plus.
* Eligible to work in the UK.
Compensation and Benefits
Along with a competitive salary, we offer a range of benefits, including:
* Minimum of 25 days holiday plus bank holidays, with options to buy extra days.
* Defined contribution pension scheme with employer contributions.
* Life insurance (4x salary, with options to increase).
* Income protection covering up to 50% of annual income, with top-up options.
* Health cash plan or private medical insurance.
* Additional benefits such as volunteering days, employee stock purchase plans, share incentive plans, critical illness cover, gym discounts, season ticket loans, shopping vouchers, family care, and more.
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