Front Office Receptionist, West Midlands
Client: TechServe
Location: West Midlands
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
Job Summary
The Concierge acts as the heart of the workplace, providing personalized service to team members and visitors alike. The individual in this role creates a positive, service-oriented environment, acting as the first point of engagement with visitors and team members. The Concierge provides day-to-day oversight and direction for the Client, guiding task priorities to align with Host strategy and customer priorities.
Essential Roles and Responsibilities
* Provides personal services to employees and guests such as transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, campus tours, meal & activity reservations, guest administrative support (preparation of meeting materials, shipping, laundry & dry cleaning services, gift & package orders), and other services as needed.
* Demonstrates leadership and customer service, reflecting a warm, friendly, professional greeting to all. Develops training and development sessions on topics such as customer service, handling difficult situations, and attention to detail.
* Conducts business professionally, friendly, and proficiently. Coordinates with building owners and representatives for special events like charity events, pop-up stores, and special services.
* Maintains records and logs of service requests and their completion status.
* Evaluates concierge responses to ensure compliance with company policies and procedures.
* Ensures customers receive service excellence and are satisfied with the concierge team's ability to meet their requests.
* Develops a file of services including transportation resources, accommodations, referrals, and local businesses and organizations.
* Acts as the point-of-contact for the facilities team as a representative of the Concierge team.
* Follows security and emergency procedures as defined for the property. Responds calmly and efficiently to emergency situations, summons assistance, and makes notifications according to operating procedures.
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