Overview
As our next Night Auditor, you are the ‘face of IBIS Budget Whitechapel’, extending a warm welcome to our guests during the night, prioritising their well-being and adding your personal touch to their stay.
Contract & Hours
Contract - Full Time, Permanent, 140 hours per month.
Responsibilities
* Be responsible for the reception desk and processing of night audit and nightly reports
* Assist security with monitoring building security
* Aid in the operations for the day team to ensure exceptional service is provided around the clock
* Work the night shift from 11:00 pm to 7:18 am
* Keep tables and service areas clean and tidy as per the procedure manual
* Take responsibility for your designated section and station
* Any other reasonable request as required by your Supervisor or Hotel Management
* Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling; ensure accuracy by repeating orders to guests
Qualifications & What We’re Looking For
* A self-starter with the ability to work unsupervised
* A can-do attitude for multitasking
* Flexible to work 5 days a week on a rotation basis from Monday to Sunday
* A positive attitude with a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
* A fast-thinking, customer-focused problem solver with initiative that creates memorable guest experiences while ensuring daily revenue is captured and reported
* Night Audit experience is highly regarded; this role offers a career path into other areas of operations or finance
Salary & Benefits
* Salary - £14.44 per hour
* Free night stays in UK hotels and up to 30% discount in Accor Restaurants (T&C applies)
* Talent gym access
* Stylish and functional uniform provided
* Delicious complimentary meals on duty prepared by our chefs
* Discounted hotel rates worldwide in Accor Hotels
* Opportunities to grow through Apprenticeship and the Accor Academy
* Support for your wellbeing in professional and personal life
* Explore opportunities across 5000 hotels in over 100 countries
* Contribute to initiatives for a more inclusive and sustainable world
* Additional benefits subject to availability and T&C
Work Eligibility
You must be eligible to live and work in the UK to apply for this position and hold a current work visa. Per the Asylum and Immigration Act 1996, applicants must be eligible to live and work in the UK.
EEO & Privacy
Our Commitment To Diversity & Inclusion: We are an inclusive company and aim to attract, recruit and promote diverse talent, creating an environment where everyone belongs.
Information on the processing of personal data: When you submit an application to IBIS Budget London Whitechapel, trading as AccorInvest UK, the company processes personal data to consider and manage your application. We may also process data supplied to us by third parties. Please note that answers to questionnaires will not lead to automated decisions. Our Employee Privacy Policy provides details on data processing and candidates’ rights.
#J-18808-Ljbffr