Customer Care Executive - Complaints
Coventry office
37.5 hours per week, Monday - Friday
Competitive salary and benefits
We’re looking for experienced customer service professionals to join our growing team based in Coventry city centre offices.
This role is suitable for those who have worked in a contact centre environment and are passionate about delivering customer-first experiences, focusing on "getting it right first time". Experience in the energy or utilities sector is highly desirable but not essential. Proven customer service experience is required.
In This Role You Will Be
* Answering inbound calls and resolving customer queries efficiently.
* Monitoring email inboxes and web chats, providing responses within KPI timeframes with high customer care standards.
* Collaborating with colleagues to share knowledge and adapt to changing priorities in a busy contact centre environment.
Working Pattern
This role is based in Coventry City Centre, Monday to Friday, 08:30-17:00, with a one-hour lunch break. No evening or weekend work is required.
What Can We Offer?
This role offers a competitive salary and a range of benefits including:
* Private medical insurance, 24/7 GP access, life assurance, and income protection from day one.
* Annual profit share scheme.
* Electric Vehicle scheme supporting energy transition.
* Retail and entertainment discounts through our rewards scheme.
We also invest in our employees through development opportunities to support your career growth.
Working With Us At Corona Energy
Our culture is centered on our core values: Empowered, Forward Thinking, Impactful, and our central value "Customer First". We are proud to be certified as one of the Best Places to Work in the UK, with over 80% employee approval.
Additional Benefits
* Modern office spaces with complimentary breakfast, snacks, and drinks.
* Annual wellbeing events and activities.
* Charity support and volunteering opportunities.
* Regular social events and an annual awards ceremony.
If you seek a positive and energetic career, we welcome your application!
Corona Energy is a Disability Confident employer and will provide reasonable adjustments during the recruitment process.
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