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As a Customer Engineer, you will provide a range of hardware, software, and network technical support, including troubleshooting, staging, configuration, and resolving tickets for internal and external customers.
Location: Stamford, CT
What you’ll be doing
* Performing a range of technical work activities either remotely or at customer sites to meet business and customer requirements.
* Coordinating small teams delivering basic work packages in line with company processes to meet business and customer requirements.
* Documenting and reporting on work completed to ensure compliance with Company and Customer Procedures.
* Escalating issues in line with company processes to ensure customer demands are met and evaluating escalations to take appropriate actions.
* Providing customer service to internal and external customers to ensure a consistent experience.
What you have
* Proven experience in an IT Desktop Service environment.
* Experience with ticketing systems such as ServiceNow.
* You must be legally authorized to work in the United States.
What you can expect
There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
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