Overview
Care Outlook is a leading, CQC-regulated home care provider serving London and the South East since 2005. We pride ourselves on delivering high-quality, person-centred services in a friendly, supportive environment.
We're looking for a highly organized and proactive professional to join our Monaveen team in a blended Care Coordinator & Medication Lead role. You'll ensure our extra care scheme runs smoothly, that our care staff are fully supported, and that medication administration always meets regulatory and internal standards.
Responsibilities
* Roster, template, and monitor care calls using our electronic care management system.
* Manage and develop the care team through regular supervision, appraisals, and training.
* Create, review, and update care and risk plans in line with service user needs and CQC best practice.
* Work with recruitment to maintain safe staffing levels and arrange emergency cover when needed.
* Handle complaints, compliments, and quality-assurance tasks alongside the Branch Manager.
* Participate in the on-call rota to support service users and staff outside core hours.
* Audit and review medication administration records to ensure full compliance with CQC regulations and company policy.
* Use our electronic medication management (ECM) system to monitor administration and log discrepancies.
* Deliver training and guidance to staff on medication policies, safe handling, and documentation.
* Liaise with GPs, pharmacies, and local authorities to resolve queries and prepare for inspections.
* Report non-compliance, help design corrective action plans, and maintain detailed audit records.
What We Offer
* Competitive salary of £24,000-£26,000
* Company issued mobile phone
* 20 Days' holiday entitlement plus bank holidays
* Refer a Friend bonus scheme
* Comprehensive training programme (Care Certificate, ECM, medication management) and ongoing professional development
* Immediate interviews and training
If you have the skills and experience listed above and are interested in working for an organization that can really make a difference to people’s lives, then this could be your next role!
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