Join to apply for the Software Support Engineer role at ClearCourse
1 week ago Be among the first 25 applicants
Join to apply for the Software Support Engineer role at ClearCourse
Are you a tech-savvy problem-solver with a passion for customer support?
We’re seeking a proactive Software Support Analyst to join our fast-paced Customer Support Team and help our clients succeed and grow using our products. This is a fantastic opportunity for someone looking to get hands on experience, working with a well respected list of solutions, that instigate huge growth for their clients. You will get the chance to learn about our extensive client list, understanding how we can assist and offer them more commercial and effcienciy opportunities too.
Key Responsibilities
* Deliver outstanding phone, email, and ticket-based support to clients.
* Install, configure, and maintain SQL and software applications.
* Diagnose and troubleshoot software issues, ensuring swift resolutions.
* Provide remote training to enhance clients’ understanding of our solutions.
* Maintain detailed documentation of installation procedures and troubleshooting guides.
* Monitor and implement software updates, patches, and security fixes.
* Collaborate with IT teams to optimize software performance and integration.
* Educate clients on software best practices and updates.
What We’re Looking For
* A positive, resilient Software Support Analyst with strong communication skills.
* Proven ability to learn and work with technical systems.
* Experience with CRM systems is an advantage.
* Team management experience
Why Join Us?
* Life Assurance and Group Income Protection
* Private medical cover with cash plan
* Enhanced Company Pension
* Hybrid-working model with 25 days annual leave + your birthday off
* Employee wellbeing perks – including Peppy Health, Perkbox, etc...
* Enhanced maternity, paternity and adoption pay
* Generous training budgets and reimbursement for professional memberships
Ready to Apply?
If you’re a skilled Software Support Analyst eager to make an impact, apply now!
Location: Beverley, Hull
Job Type: Full-time
Start your journey with us today!
Why ClearCourse?
We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.
As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.
At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.
Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Software Development
Referrals increase your chances of interviewing at ClearCourse by 2x
Get notified about new Software Support Engineer jobs in Welton, England, United Kingdom.
Kingston Upon Hull, England, United Kingdom 3 weeks ago
City Of Kingston Upon Hull, England, United Kingdom £28,000.00-£28,000.00 3 weeks ago
Kingston Upon Hull, England, United Kingdom 3 weeks ago
Immingham, England, United Kingdom 2 weeks ago
East Riding Of Yorkshire, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr