Job Description
Synonymous with great British design and heritage, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. Established in 1897 and celebrating the 125th anniversary in 2022, Globe-Trotter makes the most beautiful and durable luggage in the world. The business has been Private Equity backed since 2020.
Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan, Europe and the USA and an increasing footprint in the GCC, China and South East Asia.
We are looking for a Senior Sales Assistant to support our flagship stores performance and profitability, with a focus on providing excellent customer service.
Key Duties and Responsibilities
* Be an ambassador of the Globe-Trotter brand, proactively manage relationships with internal and external partners
* Ensuring high levels of customers satisfaction through the delivery of outstanding customer service, always aiming to exceed customer expectations
* Create customer loyalty by capturing and adapting your advice to the individual customers’ needs and develop a strong relationship with each customer
* Be knowledgeable about all Globe-Trotter products
* Ensure store layouts are reflective of customer traffic flow to maximise sales, customer satisfaction, store presentation/appearance, image and ergonomics for customers
* Manage upkeep and condition of all equipment, fixtures and fabrics of shop premises
* Liase with customers through email, webchat and telephone.
* Provide cover for the store manager in their absence.
* Support the Store Manager in assessing and improving individual performance and in identifying and developing talents.
* Be confident to make decisions with customer issues and deal with complaints effectively to maintain the brands reputation.
* Assist in the daily management of key holding responsibilities
* Lead by example and be a role model for the team.
Requirements of the role
* A strong understanding of Luxury retail and sales experience is essential.
* Previous experience in a supervisory or senior sales role, with experience of supporting a team.
* Excellent communication and relationship building skills, with the ability to adapt to your audience.
* Be resilient with the ability to keep calm under pressure.
* Experience in sales generation and managing the achievement of sales results.
* Flexibility to work non-traditional hours, including days, evenings, weekends and holidays.
* Knowledge of additional languages would be advantageous.