Service & Delivery Lead
Bridgend
Yolk Recruitment are supporting a sustainable energy company with the search for a Service & Delivery Lead to join their growing UK team.
This is a key role responsible for overseeing the customer journey once a contract is secured, ensuring a smooth transition from sale through to installation, commissioning and long-term operational support. You'll work closely with the UK sales team, global service teams and installation partners to ensure projects are delivered efficiently and customers receive a consistent, high-quality service.
This opportunity would suit someone who enjoys coordinating complex projects, improving operational processes and building strong customer relationships within a technical environment.
What you'll be doing
Taking ownership of the end-to-end delivery of customer projects from order confirmation through to operational deployment
Coordinating installation, commissioning and onboarding activities with internal teams, partners and customers
Acting as the main operational point of contact for customers following the sales process
Managing delivery timelines and ensuring installations meet technical and operational standards
Identifying delivery risks, resolving issues early and escalating where required
Monitoring service performance, warranty trends and recurring issues to support continuous improvement
Developing clear processes and frameworks around delivery, onboarding and service coordination
Tracking delivery milestones, service performance and operational KPIs
Maintaining strong customer relationships and ensuring operational issues are resolved quickly
What we're looking for
Experience in service delivery, operations, project delivery or customer operations, ideally within a technical or engineering-led environment
Experience coordinating multiple stakeholders across projects
Background supporting technical products or systems (ideally within vehicle, electrical, energy or equipment sectors)
Experience improving or implementing operational processes
Confidence managing escalations and resolving complex service issues
Experience using CRM or service management systems
Full UK driving licence and willingness to travel to customer sites
What you'll get in return
Salary up to £45,000 depending on experience
Monday to Friday, 9:00am - 5:00pm
Subsidised gym and canteen
Free on-site parking
Easily accessible location from the M4
Opportunity to join a growing business at an exciting stage of expansion