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Office Based [Some travelling will be required when needed]
Location: Must be commutable to one of the following Home Office locations: Newcastle, Durham.
Role overview: The successful candidate will work for the Home Office as an Executive Officer within the department ASRA (Asylum Support, Resettlement and Accommodation).
This is a new role within the HOLO team (Home Office Liaison Officer), providing administrative support to the wider team as well as colleagues in local authorities and partner organizations by acting as a point of contact and offering advice and support.
Post holders will interrogate systems, review cases, provide clear updates, and signpost to next steps, especially for particular issues.
Responsibilities:
* Stakeholder management to escalate and resolve issues and overcome barriers.
* Collaborate with multiple internal and external agencies including LAs, charities, DWP, MHCLG, and housing contractors.
* This work is high profile and may be subject to ministerial scrutiny; candidates should be able to manage multiple deadlines.
* Provide administrative support to the wider HOLO team.
The individual should be highly organized, self-motivated, and adaptable to changing circumstances, demonstrating:
* Proactivity and ability to work independently and as part of a team.
* Experience in supportive roles with the ability to train and support others.
* Excellent verbal and written communication skills.
* Flexibility, pace, and ability to meet demanding deadlines.
* Experience in coaching or mentoring staff.
* Knowledge of asylum processes and Home Office systems.
* Working knowledge of Microsoft PowerPoint.
* Understanding of Asylum Operations.
* Access to learning and development opportunities tailored to the role.
* Flexible working options.
* An inclusive and diverse work environment.
This role is physically demanding and requires completion of personal safety training at level 2, which is mandatory. Failure to complete this training will prevent you from undertaking the role.
You will need to undergo security clearance, hold a valid passport, and provide two proofs of current address and a proof of national insurance.
Start dates will be confirmed after security checks, which may take up to 8 weeks.
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