At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
Overview
Role: The ServiceNow Tech PM is responsible for end-to-end delivery of ServiceNow projects, ensuring technical integrity, governance compliance, and alignment with client objectives. This role bridges technical implementation and project management, requiring strong knowledge of ServiceNow modules and ITIL processes.
Responsibilities
* Project Delivery & Governance: Manage scope, timelines, and budgets for ServiceNow implementations.
* Ensure adherence to Capgemini and client governance frameworks.
* Conduct risk assessments and maintain compliance with security and audit standards.
* Technical Leadership: Oversee configuration, customization, and integration of ServiceNow modules (SPM, ITSM, ITOM, HRSD, IRM).
* Guide technical teams on scripting (Business Rules, Client Scripts, UI Policies) and workflow automation.
* Stakeholder Management: Act as the primary liaison between business stakeholders and technical teams; facilitate workshops for requirements gathering and solution design.
* Quality Assurance: Drive UAT, performance testing, and defect resolution; ensure documentation and knowledge transfer for operational readiness.
Your Profile
Technical Background
* Extensive hands-on experience (5+ years) administering and developing within the ServiceNow ecosystem.
* Strong working knowledge of key ServiceNow suites such as SPM, ITSM, HRSD, and IRM.
* Capable of guiding platform configuration, tailoring functionalities, and supporting system integrations.
* Solid understanding of ITIL principles and established ServiceNow implementation standards.
Project & Delivery Management
* Demonstrated success leading large ServiceNow initiatives within complex enterprise environments.
* Comfortable delivering projects using both Agile and traditional Waterfall methodologies.
* Recognised qualifications in structured delivery frameworks (PMP or PRINCE2 are advantageous).
* Skilled in risk oversight, audit preparedness, KPI management, and delivery governance.
* Experienced in facilitating workshops, gathering requirements, and maintaining strong stakeholder relationships.
People Leadership & Communication
* Strong communication skills, with the ability to partner effectively across technical and business teams.
* Analytical approach to resolving delivery, operational, or platform-related challenges.
* Proven ability to direct cross-functional teams and manage resource coordination.
Certifications & Growth Mindset
* Preferably holds relevant ServiceNow accreditations (e.g., CSA, ITSM, ITOM, HRSD) along with micro-certifications.
* Additional credentials in ITIL, PMP, or PRINCE2 support governance and delivery quality.
* Commitment to continuous learning through ServiceNow University or internal development channels.
Strategic Delivery & Transformation Experience
* Demonstrated ability to translate organisational or programme-level vision into actionable delivery roadmaps for senior executives.
* Proven success driving major digital transformation efforts—such as product transitions, disruptive technology implementations, or cloud-aligned ServiceNow programmes.
* Experience coordinating large delivery teams (up to ~50 FTE) across major sectors such as FS, Public Sector, Utilities, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, or Media.
* Adept at leading multiple parallel workstreams, aligning internal and external suppliers, and bridging business–IT gaps in dynamic delivery environments.
* Capable of designing end-to-end delivery approaches across Waterfall, Hybrid, and scaled-Agile frameworks (e.g., SAFe), from discovery through transition to BAU.
* Track record of fostering team capability, mentoring junior consultants, and building strong delivery communities.
Optional
* Currently working in a major consulting firm, and/or in industry but having a consulting background. Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
* Experience of proposition building and delivery.
* Business development – utilising a combination of the organisation’s broader pre-existing relationships, company relationships and your own network.
What You\'ll Love About Working Here
Business Technology (BT) is the largest and fastest growing practice at Capgemini Invent. We are a trusted technology consulting & transformation business partner to our clients\' Chief Digital Information Officers (CDIOs) and the global Capgemini Group. We combine emotional intelligence, human-centric design, and technology expertise to digitally transform our clients’ web and workplace experiences. We are successful in achieving this through our end-to-end portfolio of digital transformation service offers – Strategy, Design, Delivery, Architecture, Security and Change Management. We are delighted to have received the “Glassdoor Best Places to work UK” accolade for 5 consecutive years.
Need to Know
At Capgemini we don’t just believe in inclusion, we actively make it a working reality. We embed hybrid working and flexible arrangements. All UK employees are eligible to request flexible working. Employee wellbeing is vitally important; we have Mental Health Champions and wellbeing apps such as Thrive and Peppy. Capgemini is a Disability Confident Employer (Level 2). If you declare a disability and meet the minimum essential criteria for the role, you will be offered an interview. Please opt in during the application process.
CSR
We’re focused on using tech to have a positive social impact. Capgemini was named one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. Location flexibility includes London, Manchester, or Glasgow with periods of time away from home. We offer a remuneration package with flexible benefits and performance-based components.
About Capgemini
Capgemini is a global business and technology transformation partner with 340,000 team members in more than 50 countries. It delivers end-to-end services and solutions in strategy, design, delivery, architecture, security, and change management, powered by capabilities in AI, cloud and data. The Group reported 2024 global revenues of €22.1 billion.
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