Oakley Recruitment is working in partnership with a well-established global, organisation based in Birmingham. This is a great opportunity for someone with a passion for customer service, this temporary contract is for a 12 months and is highly likely to become permanent.
Culture and Environment
Our client’s culture is corporate and professional. The environment is prestige, modern with the most amazing work spaces and breakout areas, it has a luxury hotel feel about the space.
Personality
Able to work independently in a fast-paced, team-oriented environment, with a strong passion for delivering exceptional customer service. This role involves answering calls from current and prospective customers, providing product information, and assisting with account services and maintenance.
It is an ideal opportunity for a graduate seeking to launch their career or for individuals with previous retail or hospitality experience looking to transition into a corporate role.
Reward
* £13.00 per hour – overtime paid at £19.50 per hour
* 35 hours Monday - Friday, weekly shifts 8am – 4pm, 9am -5pm, 10am -6pm 12pm -8pm (late shift can be remote working if preferred
* Hybrid working, 3 days in the office 2 days working from home
* Accrued holiday
* State of the art, modern working environment
* Opportunity of a permanent contract
Duties & Responsibilities
* Resolving customer queries via phone, email and webchat
* Ensuring all customer accounts are updated correctly
* Escalating queries within accordance to business procedures
* Identifying any issues or risks with customer information
* Adhering to KPI’s individually and as part of a team
* Participating in projects to drive excellence within the team
Skills and experience
* Strong interpersonal skills, able to work within a team
* Excellent written and verbal communication skills
* Experience in delivery of customer service
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.