The Vacancy
We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We have an exciting opportunity for a Lettings Manager to join our team on a 12-month fixed term basis. This is a full time position working 37 hours per week. We offer a flexible approach to working between home and our Basingstoke and Portsmouth offices, with a minimum of 20% of this to be office based to promote collaboration and team working.
Want to know what we can offer you?
1. 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
2. A productivity-related bonus scheme to enhance your take-home
3. A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
4. Life assurance paid at x 3 annual salary
5. Private medical insurance
6. Health care cash plan called Medicash
7. Enhanced pay for maternity, paternity, adoption and shared parental leave
8. Access to counselling, legal and financial information
9. Electric car scheme
10. Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Here’s the facts about the role:
We’re seeking a dynamic and passionate Lettings Manager to lead our lettings function. This pivotal role will ensure our homes are let efficiently across all tenures, income and occupancy levels are maximised, and our customers receive an outstanding experience from start to finish. You’ll be part of a collaborative Operations management team, driving performance, innovation, and service excellence across the organisation.
As Lettings Manager, you’ll oversee a high performing team, championing a fair and transparent lettings process that aligns with our corporate objectives and values. You’ll take ownership of KPIs such as time to let, void loss and customer satisfaction while leading digital transformation and continuous improvement initiatives. You’ll work closely with other departments and external stakeholders, and you’ll play a strategic role in optimising housing stock, managing any long-term voids, and delivering seamless handovers of new schemes.
We’re looking for someone with experience in a housing related management role & experience in service delivery within a customer centric environment. You’ll need to have a strong understanding of the social housing environment, including an understanding of regulation and emerging policy. You’ll bring sound knowledge of lettings legislation and best practice, along with excellent communication, analytical, and leadership skills. You’ll also have excellent communication skills both oral and written, with the ability to pitch communication to suit the needs of the audience. You’ll have strong leadership and people management skills and will act as a role model to your team!
Access to a car for business use would be desirable but is not essential as long as you're able to travel independently between our offices in Portsmouth/Basingstoke.
First stage interviews are due to take place Monday 1 Sept (subject to change).