Operations Administrator - Part Time
As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes, your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers and the Operations & Service Manager.
A day in the life of an Administrator at phs will involve:
1. Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre.
2. Answer calls from service drivers, clients, and Head office regarding site service.
3. Act as a link between the Service Drivers and the Operations Manager & Service Manager.
4. Ensure work is distributed to available employees, completed in accordance with KPIs, and processed accurately within the agreed time frames.
5. Prepare data for and conduct briefing and debrief sessions for service drivers.
6. Ensure that completed routes and attendance are processed in real time. Suggest improvements to workflows and relay this to the Operations Centre Manager.
7. Monitor service and delivery progress, resolve issues proactively, and strive to present the best overall service to customers.
The ideal candidate for an Administrator role at phs will or must have:
1. Provide Excellent Service Delivery
2. Build Customer Focus & Relationship Management
3. Have People Management & Development Skills
4. Comply with Health & Safety Regulations
5. Be a versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to our customer.
In return for your commitment and expertise, you will get:
1. A salary of £15,918.75 (Based on a 25-hour working week, Monday to Friday)
2. No scheduled weekend working
3. 13 paydays per year (Every 4 weeks)
4. Ongoing career development opportunities
5. Discounts with retailers including O2 and F&B
6. A 24-hour wellbeing helpline
7. Pension
About phs:
Phs Group was founded in 1963 and is the leading provider of Hygiene Services in the UK, Spain, and Ireland, with over 120,000 customers across 300,000 locations.
Our services include: Washrooms, Healthcare, Floorcare, Hygiene Services, Phs Direct, and Direct 365 (sale of hygiene consumables), phs Greenleaf (indoor and outdoor plants), phs Teacrate, phs Besafe (workwear and laundry), phs Wastekit (baling and compacting waste), and phs Compliance.
We pride ourselves on our diverse workforce and are committed to creating an inclusive environment where all staff can bring their true selves to work without fear of discrimination.
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