Claims Handler
📍 Manchester City Centre | £27,000 - £30,000
Our client is a fast-growing Claims Management Company specialising in mis-sold car finance claims 🚗
With demand rising, they’re expanding their operations team and hiring a Claims Handler to help keep claims moving, chase information, and ensure lenders respond on time.
If you’re organised, confident on the phone, and enjoy a fast-paced role where you can make things happen… keep reading 👇
What You’ll Be Doing -
📞 Client & Lender Communication
* Handling inbound calls and making outbound chaser calls
* Liaising with clients and lenders to progress claims
* Explaining clearly what’s needed and building rapport to drive responses
📩 Workflow & Email Management
* Managing high volumes of emails and prioritising tasks
* Working within automated systems while following up where needed
📝 Case Management
* Updating CRM, case notes, and claim status accurately
* Moving claims through stages and flagging issues when needed
📎 Documents & Compliance
* Requesting and handling key documents (ID, agreements etc.)
* Keeping files organised, accurate, and compliant
🤝 Team Support
* Working collaboratively and supporting team targets
* Suggesting improvements to processes where possible
🔍 What We’re Looking For
* Confident, professional phone manner
* Strong admin skills with excellent attention to detail
* Comfortable handling high volumes of work
* Able to follow structured processes and workflows
* Experience using CRM systems (preferred)
* Strong customer service mindset with the ability to build rapport
* Ideally, experience working in a regulated environment (preferably FCA)
* Previous experience handling claims is advantageous
🌟 Why Join?
* Fast-growing, reputable CMC 📈
* Supportive team culture 🤍
* Training & progression opportunities 🚀
* Incentives & performance rewards 🎁
* Monday–Friday role – no weekends 🙌
📩 Drop me a message / apply now 👇