Company Overview
At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we serve our consumers with the world’s best sports, premium, and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. Our vision is to build the world’s most admired and compelling brand ecosystem. Our purpose is to elevate the lives of many with access to the world’s best brands and experiences. We fear less and do more. Our people are forward thinkers driven to operate outside their comfort zone to change the future of retail, embracing challenges along the way.
Principles:
* Think without limits – think, think fast, think fearlessly
* Own it and back yourself – own the basics, own your role and own the results
* Be relevant – relevant to our people, our partners and the planet
Job Description
We are seeking a Security Operations Manager to lead and strengthen Frasers Group’s internal Security Operations Center (SOC), ensuring robust monitoring, detection, and response capabilities across our global retail, digital, cloud, and operational technology environments. In this role, you will manage and mentor the SOC team, provide strategic direction and day‑to‑day operational oversight, participate in on‑call rotations to ensure rapid and effective response to security incidents, and maintain continuous improvement of detection and alerting capabilities to address emerging threats.
Key Responsibilities
* Lead and develop the internal SOC team, fostering a proactive, high‑performing security operations culture.
* Oversee monitoring and detection across enterprise IT, cloud, and operational technology systems, ensuring alerts and incidents are appropriately managed and escalated.
* Participate in on‑call rotations, providing guidance and response expertise during security events.
* Ensure SOC detection tools and capabilities are up‑to‑date and aligned with evolving threat landscapes.
* Collaborate with vulnerability management, incident response, and GRC teams to integrate risk‑informed security operations practices.
* Drive continuous improvement of SOC processes, playbooks, and metrics to enhance operational efficiency and threat visibility.
* Support compliance and regulatory requirements (e.g., PCI DSS), reducing the organisation’s overall risk exposure.
Qualifications
* 2+ years experience in a similar role with technical expertise and leadership experience in a SOC environment.
* Strong knowledge of threat detection and incident response.
* Passionate about protecting enterprise and OT environments in a complex, global organisation.
* Experience with SOAR/automation.
* Strong communication skills and experience building relationships across departments.
Desirable Certifications
* CISSP (Certified Information Systems Security Professional)
* CISM (Certified Information Security Manager)
* GCIA / GCIH / GSEC or other SANS certifications related to security monitoring and incident response
* Cloud security certifications (CCSP, AWS Security Specialty, Azure Security Engineer)
Benefits
* Frasers Champion – peer‑nominated scheme, 8 winners receive double their pay for a month when they embody Frasers Group values.
* Retail Reconnect – employees gain insight by spending one to two days in a store or warehouse each financial year, learning how their work impacts frontline teams and bringing ideas back to office.
* Fearless 1200 – recognition of growth, linking performance to rewards; more details available at https://www.youtube.com/watch?v=O0qmvJofMew.
* Frasers Fit – free gym classes for employees and discounted memberships to our clubs. Includes training, nutrition and lifestyle advice through the Frasers Fit app.
* Retail Trust – free access to a 24‑hour wellbeing helpline, wellness hub, counselling and financial/legal support.
* Comprehensive benefits package with statutory and voluntary benefits to support physical, financial and mental wellbeing.
Location
Based at least 3 days onsite a week at our Shirebrook HQ.
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