Sainsbury's Officer Development Lead
Vacancy Reference Number: 87944
Location: Regional – Area covering Chingford, Hertfordshire, Watford, Woodhall Form.
Key Responsibilities
* Effectively support and assist the SOM in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients.
* Deputise for the SOM during times of absence and take full responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA's/KPI's.
* Maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
* Maximise the efficiency of the deployment of officers utilizing systems and technology to deliver intelligence‑led services based upon risk and data analysis.
* Contribute to the success of the Sainsbury's contract through effective training and continuous on‑going colleague coaching.
* Support the customer and be responsible for the timely completion of crime‑related reporting and any other crime‑related tasks/activities.
* Deliver results for the identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
* Delivery of Mitie company induction and comprehensive STARS training for all newly appointed security officers from induction to probation sign off.
* Delivery of all corporate training documentation to the required standard for all officers within their identified area and subsequent distribution.
* Implementation and follow‑up of officer personnel development plans where required.
* Support the security officer population in the compliance of SMART usage.
* Responsible to the SOM for officer standards as required by the business.
* Responsible for the delivery of all focus topics and ad‑hoc training as identified by the business.
* Deliver the ongoing support once trained to all officers to ensure learning is embedded.
* Delivery of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time‑keeping, task completion etc).
* Integrated into the Mitie duty manager roster.
* Ensure behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
* Support the SOM with the initial investigation for QHSE incidents where required.
* Complete the full investigation and submission of QHSE incidents during times of SOM absence.
* Responsible for their area of responsibility's adherence to uniform standards as required by the contract.
* Undertake responsibilities of the SOM during times of absence.
* Take steps to maintain communication, recognise achievement and develop the Mitie community.
* Undertake duties associated with void properties inclusive of site inspections and audits within a designated area.
Personal Specification
* Excellent organisational and time management skills.
* Confident and professional working approach and appearance.
* Strong customer service, client‑focused attitude with the ability to build good working relationships.
* Exceptional verbal and written communication skills.
* Ability to work individually and as part of a team.
* Resilient and tenacious with a ‘can do’ approach.
* Flexible and adaptable.
* Literate, numerate and IT skills to medium level user.
* Be willing to work towards, if not already held, a management apprenticeship as deemed appropriate for personnel development.
Benefits
We offer a range of benefits that suit your lifestyle, including a virtual GP, financial wellbeing assistance through Salary Finance, a flexible lifestyle benefits platform, high‑street discounts, cycle‑to‑work scheme, enhanced pension contributions and a Mitie Matching Share Plan. You may also choose additional benefits such as extra holiday days, critical illness insurance, dental treatment, technology products and more. Recognition for hard work is rewarded with Mitie Stars and cash prizes, including a chance to win £10,000.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industry
Facilities Services
Apply Now
Apply now to join our Mitie Team. Together our diversity makes us stronger.
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