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Production Print Field Service Engineer
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Anytime Location: Middlesbrough, England, United Kingdom Posted: 3 days ago | Be among the first 25 applicants Role Overview
Perform service visits for reported calls across our customer base within a designated region. The role focuses on maintaining and enhancing professional service operations, adapting to evolving manufacturer products and functionalities. Key Responsibilities
Respond to customer service requests for business equipment and production printers. Diagnose faults and perform effective repairs, including adjustments, cleaning, or part replacements. Conduct preventative maintenance following manufacturer guidelines. Collaborate with colleagues to resolve new or unusual faults. Escalate calls promptly when necessary. Inform customers of completed work and ensure satisfaction with machine performance. Install equipment sold by the company and ensure optimal functionality. Provide guidance and training to customers for optimal equipment use. Manage stock of spare parts and consumables effectively. Utilise provided resources efficiently. Achieve performance targets, identifying and addressing below-target performance. Manage call schedule efficiently to maximise daily productivity. Keep customers informed of ongoing issues and parts requirements. Continuously develop customer handling skills and product knowledge. Build strong customer relationships through excellent service and support. Attend manufacturer and in-house training sessions. The typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote based at client sites, with periodic attendance at our offices for team meetings and training. Flexibility
We support work-life balance and encourage applications from those seeking flexible working arrangements, where possible within the role and business needs. If you require flexibility, please indicate this in the salary expectations section of your application so we can discuss it early in the process. Note: We reserve the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment. Our application process is quick and easy — no need to repeat your entire CV, we promise! Additional Information
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Repair and Maintenance Referrals can increase your chances of interviewing at Anytime by 2x. Related Roles
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