Job summary
An exciting opportunity has arisen for Administrative Assistants/Call Handlers based in the Central Appointments Team in The Murray Building, The James Cook University Hospital
This department provides outpatient appointment services to multiple specialities across the trust and for multiple locations.
The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect
Please note that this vacancy will close when we receive sufficient completed applications.
Main duties of the job
The successful candidate will be able to demonstrate essential knowledge and experience in the following areas:
The following skills are essential to the role:
* Excellent written and verbal communication skills.
* Previous experience in a fast-paced administrative role, working in a busy office (open plan) environment.
* Excellent communication and interpersonal skills
* Ability to work in a busy contact centre dealing with people with varying needs.
* Good working knowledge and experience of using Microsoft Office packages.
* Excellent Customer Service skills and the ability to work as part of a team.
You will need to demonstrate previous experience of working with confidential information in particularly the Data Protection Act, showing attention to detail and maintaining accuracy at all times. Your ability to work using your own initiative is essential, whilst understanding the importance of adhering to Trust Policies and local procedures.
Full training will be provided however candidates with experience of using Camis, E-Camis, ERS and RIS would be preferred and there is an expectation that applicants would need to be skilled and confident in adapting to work with complex electronic systems.
Please note this post may close at sufficient applicants.
About us
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:o Your Leadership Impacto Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team
Details
Date posted
23 February 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year per annum (pro rata)
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
328-CP B
Job locations
The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
Job description
Job responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Job description
Job responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person Specification
Knowledge & Skills
Essential
* A good standard of general education
* Working knowledge of MS office suite
* Keyboard skills
* Good communication & interpersonal skills
* Good Organisational skills
Qualifications
Essential
* Maths/English GCSE's A* - C or equivalent qualification or experience
* NVQ 2 in Business Administration or equivalent experience
Experience
Essential
* Experience of working in an administration/secretarial environment
* Experience using a range of MS office packages including Word, Access, Excel and Outlook
Person Specification
Knowledge & Skills
Essential
* A good standard of general education
* Working knowledge of MS office suite
* Keyboard skills
* Good communication & interpersonal skills
* Good Organisational skills
Qualifications
Essential
* Maths/English GCSE's A* - C or equivalent qualification or experience
* NVQ 2 in Business Administration or equivalent experience
Experience
Essential
* Experience of working in an administration/secretarial environment
* Experience using a range of MS office packages including Word, Access, Excel and Outlook
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
South Tees Hospitals NHS Foundation Trust
Address
The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
Employer's website
(Opens in a new tab)
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Employer details
Employer name
South Tees Hospitals NHS Foundation Trust
Address
The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
Employer's website
(Opens in a new tab)
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