Job Introduction
Our Story:
Halton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports.
Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It's an exciting time to join us as we develop new policies and transform the way people access services.
We are immensely proud that when asked what's great about working for Halton, the most popular response from our workforce has been 'our colleagues'.
Our Team:
Based in our Halton Leisure Centre and reporting to the Facility Manager you will create a friendly, relaxing and professional environment to customers (visitors) and deliver the highest level of customer service.
Hours: 26.75 per week on a 2 weekly rota.
Week 1 - Tue 6.15 – 12.45, Wed & Thurs 6.15 – 13.45, Fri 6.15 – 13.30
Week 2 - Mon – 14.30 – 21.15, Tue off, Wed & Thurs 13.30 – 21.15, Fri 13.00 – 19.30
Your Contributions:
This role will ultimately be responsible for supporting with the smooth running of reception and café areas helping create a friendly, relaxing and professional environment.
You will process all payments accurately and ensure the float management systems are followed; including the cashing up of till(s) as per the centre's procedures and feedback any areas of concern to the Facility Manager.
Assist in the day to day running of the centres computerised systems including sales, promotions, tickets and information for the public and contractors in person, by phone, email, post or website. Recording customer information in compliance with the Data Protection Act.
Handle potential membership enquiries as per the standard practice ensuring to give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued.
Our Offer:
Aside from working with a great team, our employees have access to a fantastic range of benefits, including:
* A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service
* Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions
* 3 x Salary Life Cover via Local Government Pension Scheme
* Investment in your personal development
* Free Car Parking at HBC sites
* Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme.
Next Steps:
At Halton Borough Council, we want all of our candidates to feel well-informed so if you would like to have an informal chat about this role, please contact Chris Jones –
Interviews will take place on W/C 22nd September
At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you –
Please refer to the attached Job Profile for further information about the role and our values.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you're interested, please complete your application as early as possible.
We look forward to receiving your application