Customer Service Advisor & Trade Support Assistant
who is organised, driven and dedicated with great communication and administration skills is required for a well-established and growing manufacturing designer and retail company based in Par, Cornwall, South West England.
FULL PRODUCT TRAINING PROVIDED
SALARY:
£27,000 per annum + Benefits
LOCATION:
Par, Cornwall, South West England
JOB TYPE:
Full-Time, Permanent
WORKING HOURS:
Monday to Friday - 40 hours a week, between the hours of 9:00am and 5:30pm
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor / Trade Support Assistant who is organised, smart and dedicated with great communication and administration skills.
Working as a Customer Service Advisor / Trade Support Assistant you'll be the first friendly voice customers hear. You'll answer incoming calls and enquiries, helping them with whatever they need.
As the Customer Service Advisor / Trade Support Assistant you will be a real team player who's passionate about delivering brilliant customer service. You'll be comfortable using computers to ensure customers receive top-quality products and fantastic service every time.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties as a Customer Service Advisor / Trade Support Assistant include:
Customer Support:
Respond promptly and professionally to all customer enquiries and concerns via email, phone, and online chat
Daily Enquiries:
Handle a range of daily customer requests, including providing product and stock information, quotes, and helping with sales orders, engraving, returns, replacements, and complaints
Customer Satisfaction:
Listen, identify and understand customers' needs to ensure their satisfaction, always keeping the customer's journey in mind
Resolving Issues:
Manage customer complaints, offering suitable solutions and alternatives within set SLA timeframes, and follow up to ensure a satisfactory resolution
Service Improvement:
Use customer feedback to help improve products and services, passing on insights to various departments
Proactive Monitoring:
Monitor products on the website and social media to ensure the best possible customer experience from browsing to buying
Order Tracking:
Proactively track all orders using courier dashboards to prevent delivery problems, updating spreadsheets daily and keeping customers informed
Database Management:
Keep the customer database (CRM) accurate and up to date
Telephone Communication:
This role involves a mix of incoming and outgoing calls, so you must be comfortable speaking on the phone
Training and Development:
Full training will be provided before the start of the role, with ongoing support given throughout, as you will be at the forefront of communication with clients.
CANDIDATE REQUIREMENTS
Previous experience in trade support, Customer services or a similar administrative role (preferred but not essential)
Strong attention to detail and accuracy in data entry and documentation
Experienced in the use of Microsoft Office, Outlook, Excel, Word, Teams
A passion for learning and improving your product knowledge to assist you and our customers
Take pride in your work and enjoy being part of a very busy committed team
Ability to prioritise tasks and work under pressure to meet deadlines
Excellent communication and interpersonal skills
Polite and friendly, whilst being driven to succeed and deliver
A proactive and problem-solving mindset
Previous experience of using CRM database communication notes / appointment call follow up
Able to work under pressure to deadlines, targets and KPIs
Willingness to undertake training modules set out by the company
BENEFITS
Full time hours contract
Growing successful young company that listens to their employees
A friendly small team environment
Free on-site car park
25 days holiday plus Bank holidays
Pension Scheme
Casual dress
Company events
Employee discounts
Quarterly bonus scheme linked on performance
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13858
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