Job vacancy: Overnight Event Duty Manager (Casual)
Are you looking for an exciting new in-house supervisor role where you can inspire great customer service?
Hours:5.30pmto 9:00am(including paid rest breaks, hours may vary according to the booking)
Pay:£15.03per hour (in line withVisitor Operations Duty Manager rate)plusenhanced payat 1.5x between midnight and 6:00am.
Contract:Casual
Start date:ASAP
Line manager:Visitor Operations Manager
Location:Winchester Science Centre, Winchester, SO21 1HZ
Deadline:We’rereviewing applications as they come in and arranging interviews on a rolling basis – apply as soon as possible to avoid missing out.
Shiftpattern:This roleoperateson a casual basis where shift availability fluctuates depending on bookings.Typicallywe expect up to 20 overnight bookings per year,usually onThursday,Fridayor Saturday nights.As acasual team member,you’llhave the flexibility tochoose the shifts that suit your schedule, withno obligation to work every week. A rota of available shifts is usually sharedat least one month in advance, giving you plenty of time to let us know your availability.
If of interest,additionalwork may be availablewithin the Visitor Operations (Customer Service) teamduring daytimeschoolholidays and weekends,wherethere may be no sleepover bookings. This is subject to team allocation.
Why Join Us?
Be part of an inspiring charity making a real difference.
* Enjoy enhanced overnight pay rates.
* Work in a unique and engaging environment.
* Join a supportive team that values curiosity,collaborationand inclusion.
* Access our casual staff benefits includingstaff events,free tickets to WSC and partner attractionsand café and shop discount.
About our Charity
Wonderseekers(the Charity behind Winchester Science Centre) strives to engage all children with science so they can live happier,healthierand more sustainable lives and contribute to improving life onEarth. The Charity runs Winchester Science Centre - a vibrant, hands-on experience for young children. Promising an exciting day out for families, with curriculum-linked trips for schools and an evening events programme, the Science Centre welcomes over 170,000 visitors every year. Through our magnificent planetarium and live science experiences, science is brought to life in imaginative,funand accessible ways that means everyone is included.
The Role
We are looking for enthusiastic and reliable individuals to joinus asanOvernight Event Duty Manager, supporting our hugely popularSleepoverevents.
Our Sleepover events are hugely popular, providing fun,memorableand safe overnight experiences for schools,familiesand groups. As an Overnight Event Duty Manager, you will take the lead in overseeing the full overnight operation of Winchester Science Centre during these events.
You will act as the main point of contact for visitors and staff, ensuring smooth event delivery,highqualitycustomer service and effective building management throughout the night. Typical shifts run from 5:00pm to 9:00am, with some flexibility depending on the booking.
You will have access to support from anon callSenior Management Team member via theincaseofemergency callout procedure. Full training will be provided, including the opportunity to shadow an experienced Duty Manager.
This rolewill oversee the Overnight Sleepover Event Staff (Casual)during shifts, with added responsibilities for leadership,decisionmakingand building management.
Key Responsibilities
Your responsibilities will include, but are not limited to:
Event Leadership & Visitor Experience
* Act as the primary point of contact for all visitors during the event, providing a warm welcome and consistently excellent customer service.
* Leading evening safetybreafings
* Lead and support Overnight Sleepover Event Staff, ensuring duties are completed effectively and collaboratively.
* Oversee event setup,deliveryand pack down.
Building & Operational Management
* Take full responsibility for managing the Centre overnight, including unlocking,lockingand general building operations.
* Switch exhibits on/off and oversee exhibit operational readiness.
* Operate the planetariumpre recordedfilm shows(full training provided), including basic troubleshooting.
* Conduct building checks throughout the night, ensuring safety,cleanlinessand smooth running of all spaces.
* Act as the designated Fire Safety Manager while on site, following emergency and evacuation procedures ifrequired.
Health, Safety & Safeguarding
* Ensure safeguarding procedures are implemented and followed by all staff.
* Carry out routine health and safety checks, addressing or escalating any issues promptly.
* Monitor visitor wellbeing throughout the night, takingappropriate actionwhen needed.
Front of House & Retail Support
* Support admissions, bar or retail operations whererequired, including basic till and refund processes.
About You
* Full training will be provided — you do not need to already have this knowledge to apply.
* You will gain or build confidence in the following areas:
* Basic operation and troubleshooting of planetarium systems.
* Front-of-house systems and tills, including problem-solving and issuing refunds.
* Setting up and shutting down Centre exhibits.
* Fire evacuation and emergency procedures.
* First aid (training provided).
* Safeguarding awareness and responsible decision-making.
* Building operations including lighting,alarmsand access control.
* The overnightincaseofemergencycall-out escalation process.
* (Optional future development)SIA Door Supervisor training.
What You Bring
* Reliability,confidenceand a calm approach to leading others overnight.
* Strong customer service skills and the ability to communicate comfortably with children,familiesand group leaders.
* Sound judgement and the ability to make decisions when faced with unexpected situations.
* The ability to remain awake,alertand responsible for the full duration of the shift.
* A proactive and supportive approach to teamwork, with the ability to work independently when needed.
Ready to apply?
Clickhere to visit our recruitment webpage. Whenyou’reready, pleasesubmityour application throughourrecruitment portal herefor this vacancy.
You’llbe asked to share your contact details and answer a fewshort questionsso we can get to know you better. Keep your responses clear and concise - this is your chance to really shine! After that,you’llupload your cover letter and CV.
We’realways happy to chat about the role before you apply - just reach out using the details below.
If you need anyreasonable adjustmentsat any stage of the application or interview process, pleasedon’thesitate to let us know. We want to make sure the process works for you.
Contact us:
Laura Ollis, Director of People and Culture
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