The Role
Operational Leads will take responsibility for day-to-day service delivery, leading and developing teams, and driving strong, consistent performance. Working closely with senior leaders, you will help turn strategy into practical improvements that make a real difference to tenants.
About You
* Experienced team leader or ready to step into your first leadership role
* Passionate about delivering high-quality, customer-focused services
* Confident using insight and feedback to improve performance
* A collaborative, values-driven approach
Why Join Us
This is a real opportunity to step into a key leadership role at a time of positive change by helping to shape services while developing your career. Our new structure creates clearer, more accessible leadership pathways and supports long-term progression.
What We Offer
* £45,505 - £53,864 per annum (depending on experience)
* 35-hour working week
* 5.7% employer pension contribution
* 40 days annual leave
Key Duties Include
* Lead the operational implementation of the Asset Management Strategy set by the Director of Asset Management.
* Oversee day-to-day delivery of responsive repairs, voids, planned maintenance, cyclical works, estate management and investment programmes.
* Ensure full operational compliance with all landlord safety obligations, including gas, electrical, fire, legionella, asbestos and lift safety.
* Monitor and improve performance across repairs, voids, compliance, estate management and investment delivery.
* Manage operational budgets for repairs, maintenance and investment programmes, ensuring value for money.
* Provide day-to-day leadership to operational teams, ensuring clarity of roles, expectations and priorities.
* Ensure asset-related services are responsive, accessible and sensitive to customer needs.
Equal Opportunities Statement
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, religion or belief.
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