Job Title: Service Advisor
Location: Kings Langley, UK
Salary: £28,000 - £32,000 per annum
Are you an experienced Service Advisor looking to work with luxury and high-end vehicles? Do you thrive in a customer-focused environment where you can utilize your exceptional communication skills and automotive knowledge? If so, we have an exciting opportunity for you at an independent dealership specializing in high-end cars in Kings Langley.
Responsibilities:
Act as the main point of contact for customers, providing exceptional service and maintaining strong relationships.
Schedule service appointments and effectively manage the workshop diary to ensure efficient workflow.
Liaise with technicians to coordinate vehicle repairs and maintenance, ensuring timely completion and customer satisfaction.
Provide accurate estimates and explanations of work required, including costs and timeframes, to customers.
Handle customer inquiries, complaints, and feedback professionally and efficiently, striving to exceed expectations.
Requirements:
Previous experience as a Service Advisor in an automotive dealership or service centre is essential.
Strong customer service skills with the ability to build rapport and communicate effectively with customers.
Automotive knowledge and understanding of high-end vehicles, including luxury brands and models.
Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
Proficiency in ...