DHL eCommerce UK is one of the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network covering the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery market and aim to be the first choice for customers.
Excellence. Simply Delivered. That is what we do.
We are currently recruiting for a Customer Service Advisor based at our site in Milton Keynes, Monday - Friday, on a 7.5-hour shift between 08:00-17:00. Salary: £24,576.21 per annum.
Our team is responsible for delivering excellent customer service across all contacts through case management, taking ownership of investigations, and embodying our four core attributes: 'Can do', 'Passion', 'As One', and 'Right First Time'.
Key Responsibilities:
1. Ensure all communication with customers is professional, timely, and resolved to their satisfaction through appropriate channels.
2. Manage corporate customer queries from start to finish, taking ownership and responsibility for resolution.
3. Develop a full understanding of DHL eCommerce UK services, products, and relevant operating systems.
4. Promote self-service options and alternative products to customers.
5. Attend regular meetings/briefs and contribute ideas to improve customer experience and team performance.
Skills & Experience Required:
1. Strong planning and organizational skills with the ability to multitask under pressure.
2. Customer-focused with attention to detail.
3. Excellent communication and listening skills.
Perks & Benefits:
* 25 days holiday entitlement
* Hybrid working
* Enhanced overtime rates
* Holiday purchase scheme
* Refer a Friend scheme
* Recognition programs including Employee of the Month, Quarter, Year, and special awards
* Parcel Perks
* Aviva Wellbeing App
* Aviva Digital GP 24/7
* Cycle to Work Scheme
* Discounted bus travel
About Us:
Recognized as a Top Employer 2024 and a Great Place to Work, DHL eCommerce UK values attributes like Passion, Teamwork ('As One'), a 'Can Do' attitude, and commitment to delivering 'Right First Time'. We offer competitive salaries, hybrid working, and a benefits package to support your financial security, health, and well-being.
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