Bank Bookings Administrator | Spire Leeds Hospital | Leeds |Bank | Flexible working | Competitive salary
Spire Leeds Hospital has an opportunity for a Bookings Administrator to join our team, on a bank basis. You will be part of a team that prides itself on providing exemplary service to our Patients, Visitors and Colleagues at all times.
Spire Leeds Hospital, located in Roundhay, Leeds, has been treating patients for almost 30 years. We are the region’s largest private hospital in terms of the range of services we offer and the number of consultants we work with. The hospital offers a range of services and facilities including four operating theatres, a sterile services department, a dedicated endoscopy suite, and a diagnostic and imaging department with an MRI and CT scanner. There are outpatient and physiotherapy departments providing services six days per week
Job Purpose
To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner.
Overall Responsibilities
1. Provide and maintain an efficient bookings system for all of our patients, dealing with phone queries, managing email communications, using and managing computerised systems (SAP & HMS).
2. Plan theatre lists for Consultants.
3. Build positive working relationships with our Consultants and their secretaries to ensure facilitation of an efficient and effective administration service to all stakeholders.
4. Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held.
5. Maintain departmental electronic and manual filing systems accurately.
6. Liaise closely with consultants and pre assessment nurses/Admin to ensure smooth running pre assessment clinics and book all Pre-op Assessment and Healthcare Assistant Clinic appointments.
7. Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers’ products, policies and initiatives.
8. Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information.
9. Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with GDPR Regulations and Spire policies.
10. Undertake any training or development as required to acquire skills and knowledge to undertake role competently.
11. Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Qualifications and Training
Good standard of secondary education with demonstrable literacy and numeracy skills.
Experience
Track record of successful delivery in a similar role, in an office and / or customer service environment.
Benefits
12. Bank colleagues are paid weekly
13. Access to Spire Healthcare pension
14. Access to Blue Light Card discounts
15. Smartspending discounts (in addition to Blue Light discounts) via ‘Spire for You’
16. Wellbeing Centre access via ‘Spire for You'
17. Free uniform
18. Free DBS
19. Full induction, including mandatory training updates
20. Opportunities for further training and progression into permanent posts
21. Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team
22. We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
23. Driving clinical excellence
24. Doing the right thing
25. Caring is our passion
26. Keeping it simple
27. Delivering on our promises
28. Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.