Internal Account Manager – UCC/AV
Location: Milton Keynes – Hybrid
This role follows a non‑negotiable 3‑day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.
About the Job
We are looking for a driven Internal Account Manager to join our team on a permanent basis, supporting growth across our Unified Communications & Collaboration (UCC) and Audio Visual (AV) portfolio. While this role includes managing a small number of existing partners, the primary focus is on building and developing your own pipeline, identifying new opportunities, and winning new business within our existing customer base. You’ll be responsible for driving revenue and profit growth through proactive engagement, outbound activity, and strong relationship building. This role will suit someone who enjoys picking up the phone, opening doors, and creating new opportunities, rather than simply maintaining existing accounts.
Core Responsibilities
* Build effective relationships with key partners, and develop a trusted advisor presence across UCC and AV solutions.
* Identify opportunities to cross‑sell and upsell across Unified Communications, collaboration tools, and AV technologies.
* Drive new business by identifying partner and end‑user needs linked to hybrid working, collaboration, and workplace transformation.
* Manage and develop a pipeline, ensuring opportunities are accurately tracked, progressed, and forecasted.
* Provide regular sales forecasts and business updates, maintaining clear visibility of performance and pipeline.
* Support and enable partners by sharing product knowledge and promoting relevant tools and platforms, including Xvantage™.
* Work closely with internal teams, including marketing and technical teams, to support go‑to‑market activity and drive engagement.
* Assist in the development of commercial proposals, supporting pricing, incentives, and solution positioning.
* Use data and insights to identify growth opportunities and support partners in expanding their UCC and AV offerings.
Skills and Experience
* Experience in a sales or account‑based role, ideally within technology, IT distribution, or a related sector. Knowledge or interest in UCC/AV Solutions is advantageous but not essential.
* An interest in UCC and/or AV solutions, with a willingness to learn.
* A commercial and proactive mindset, with the confidence to build relationships, create opportunities, and win new business.
* Comfortable communicating with customers and partners over the phone, via email, and face‑to‑face.
* Naturally curious and motivated to learn products, vendors, and new technology in a fast‑moving environment.
* Confident using business systems and tools, including Microsoft Outlook, Word, and Excel; CRM experience is beneficial.
* A desire to understand how things work, with the ability to spot opportunities to improve systems, processes, and ways of working.
* A strong focus on delivering a positive customer experience while achieving commercial outcomes.
Benefits
* AXA Health Insurance and dental plan options – available for you and your family through a salary sacrifice scheme.
* Rising holiday allowance at Year 2 and Year 5.
* Birthday day off.
* Employee referral bonus.
* Employee discounts and wellness perks.
* Modern offices with breakout spaces, free tea and coffee, and a private wellness room.
* Development opportunities with clear career progression and training.
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