Job Description
Charity Shop Volunteer
Volunteer Role Description: Charity Shop Volunteer
Purpose: To Provide support in a local charity shop.
Duties and Responsibilities:
* Taking part in the day to day running of a charity shop
* Accepting donated items and sorting
* Washing items such as toys and ensuring all parts are available
* Ensure items meet safety standards
* Keeping item store tidy
* Replenishing stock in the shop
* Steaming items in the shop
* Keeping records of type of stock to be sourced via social media
* Ensuring the shop remains clean and tidy throughout the day
* Tagging, dating and pricing items in the shop (guidance to follow re pricing
* Use of till and card machine for costumer payments
* Logging items sold
* Completing gift aid forms with people donating.
* Keeping gift aid information up to date
* Counting the float
* Good customer service
* Adhering to data protection and confidentiality where required (e.g. gift aid information)
* Possibility of collections (not at present)
* Rotating stock, reducing prices where necessary on a 3-4 monthly basis
* Possible key holder duties
About The Role
Time Commitment:
Flexible time: Times for volunteering in the shop are determined between volunteer shop manager. Availability provided and shop manager will compile a weekly / monthly rota to accommodate all volunteer availability.
Skills Required:
Friendly personality; strong interpersonal and communication skills; sincere interest in working in a charity shop setting; good judgement, common sense, patience and understanding; good customer care.
Skills Needed
About The Company
Crossroads is a not for profit organisation dedicated to supporting carers and those with care needs across Northern Ireland.
Crossroads supports people through a number of projects:
Domiciliary – person-centred care, helping people live independently at home.
Young Carers – supporting children and young people who are caring on a daily basis.
In Your Prime – tackling loneliness and social isolation among older people in Northern Ireland.
Company Culture
Crossroads Care NI is a voluntary organisation whose sole purpose is to provide as much respite care as possible to carers of whatever age and disability. Crossroads have been providing a service to Carers in Northern Ireland since 1979. We provide services through our domiciliary, Young Carers and In Your Prime projects.
Desired Criteria
* Previous experience with volunteering
Required Criteria
* Fluent in English
Closing Date Wednesday 21st January, 2026