Eseye Guildford, United Kingdom Business Operations
Company Description
Eseye empowers businesses to embrace IoT without limits. We help them to visualise the impossible and bring those solutions to life through innovative IoT cellular connectivity solutions that enable our customers to drive up business value, deploy differentiated experiences and disrupt their markets.
Our pioneering IoT cellular connectivity solutions, versatile hardware, technical consultancy, and round-the-clock support allows businesses to overcome the complexity of IoT design, development, and deployment. We guide them every step of the way, so they can move forward with IoT projects without the fear of getting it wrong. Supported by our unique AnyNet Secure® SIM technology, Connectivity Management Platform, and a powerful partner ecosystem, we help more than 2,000 customers to seamlessly connect millions of devices across 190 countries, agnostic to over 700 available global networks.
Position
The Sales Administrator is a key member of Eseye’s Business Operations team, responsible for ensuring smooth, accurate, and efficient support for Global Sales, Finance, Operations, and Technical Support teams. This role is essential in maintaining operational excellence and ensuring high-quality communication across the business. It requires a proactive, detail-oriented individual who can coordinate a diverse range of administrative duties in a fast-moving, international IoT environment.
Key Responsibilities
Sales Administration & Process Management
* Manage, maintain, and continuously develop sales administration processes to improve efficiency between departments
* Create, review, and implement new operational workflows as business needs evolve
* Maintain accuracy in all sales documentation, including quotes, orders, contracts, and reports
* Order Processing & Contract Management
* Generate invoices for consultancy work on an ad-hoc basis
* Create, validate, and manage service contracts for both Eseye customers and Mobile Network Operator (MNO) partners
Internal & External Stakeholder Coordination
* Provide day-to-day administrative support to Global Sales Teams and collaborate closely with Finance, Operations, and Technical Support
* Attend sales meetings to provide live administrative support and follow-up actions
* Liaise with internal departments to support issue resolution, data accuracy, or customer inquiries
* Communicate and collaborate with global MNO partners on service contracts and operational tasks
Customer Communication & Support
* Communicate directly with customers regarding order processing contract updates, or service-related queries
* Manage the Sales Administration inbox and prioritise tasks effectively
* Respond to customer tickets via Zendesk and route escalations as needed
Reporting & Data Management
* Generate, format, and distribute internal and customer-specific reports on a weekly, monthly, and ad-hoc basis
* Support data accuracy for CRM, dashboards, and operational tools
* Ensure compliance and data integrity across all sales documentation
Team Support & Coverage
* Provide coverage for the Sales & Operations Administrator when required
* Support wider Business Operations initiatives when needed to enhance workflow efficiency
Requirements
* Minimum 1 year of experience in an administrative role; sales administration experience is preferred
* Strong proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
* High accuracy and attention to detail in all tasks
* Excellent written and verbal communication skills
* Customer-first mentality and confidence in direct customer communication
* Ability to manage multiple priorities in a high-volume fast paced environment
* Experience with:
o Salesforce or another CRM
o Working within a technical or SaaS/IoT-based organisation
* Proactively pursue opportunities to enhance skills and deepen understanding of the business
Other information
Success in this role looks like
* Smooth, accurate, and timely processing of all sales operations tasks
* High-quality communication with Sales, Operations, Finance, and external partners
* Proactive improvement of administrative workflows
* Positive feedback from internal teams and customers
* Strong team work skills
Offering a competitive salary and excellent training.
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