Company Description
The Mortgage Exchange Ltd is an FCA-regulated independent mortgage broker dedicated to helping individuals and businesses achieve their mortgage, remortgage, and homeowner loan goals. We offer jargon-free, independent, and impartial advice tailored to your financial aims and timelines. Specialising in 1st & 2nd chrge mortgages, insurance, and estate planning, we provide comprehensive support to first-time buyers, homemovers, buy-to-let investors, and those seeking debt consolidation. Our expert mortgage advisers ensure transparent fee structures and personalized service to meet your specific needs.
Role Description
This is a full-time on-site role for a Telesales Manager in Mortgage Processing, located in Hamilton. The Telesales Manager will lead a team responsible for servicing inbound enquiries, NO COLD CALLING, managing customer relationships, providing excellent customer service, analysing mortgage processing data, and ensuring team performance meets company standards. Daily tasks include overseeing telesales operations, training team members, and working closely with clients who would then be passed directly to a mortgage adviser for full advice process.
Package
Basic £30000 (increasing to £35000 after probationary period) Bonus £30000,
Qualifications
* Excellent Communication and Customer Service skills
* Strong Team Management and Training abilities
* Proficient in Analytical Skills
* Ability to work efficiently in an on-site team environment located in Hamilton
* Proven track record in telesales management on phone and mortgage processing is a plus