Private Patient Coordinator – Oxford University Hospitals NHS Foundation Trust
An exciting opportunity has arisen within the Private Patients Division for an enthusiastic and well‑motivated individual to support the growing private practice service within Oxford University Hospitals NHS Foundation Trust.
We are looking for a hard‑working individual who demonstrates close attention to detail, has a positive approach to their work and has good organisational skills.
As a Private Patient Coordinator, you will coordinate and manage key administrative functions for private patients, providing a clear liaison/contact point for consultants, patients, carers, team members and referrers. You will also be responsible for ensuring private patients receive a high quality, professional administration service and benefit from excellent customer service. The post holder will initiate and maintain a warm, friendly, and supportive relationship with private patients throughout the duration of their admission and ensure that all their needs and expectations are reasonably met. In addition, the post holder will continuously monitor and ensure that arrangements in place are adequate and effective for the continued comfort of the paying patient throughout the duration of the patient’s inpatient stay.
The successful candidate will need to have proven administrative and customer service experience with a good eye for detail, excellent communication, administrative and organisational/prioritisation skills, knowledge of Microsoft Office, Word, Excel, and be able to liaise with employees at all levels. They will also have the skills to handle all contacts confidently with compassion, patience, and professionalism.
Key responsibilities include:
* Deal with initial patient enquiries in a manner that promotes a favourable public image of the Trust.
* Deal with initial patient queries, comments, and complaints in accordance with the Trust’s complaints procedure.
* Receive booking for private patients and liaise with consultants and secretaries to identify planned admissions.
* Book theatre time for consultants as requested and ensure that all the information is recorded on the Theatre Information Management System (TIMS) in time for patient admission.
* Ensure that patients are put on Electronic Patient Record (EPR) waiting list in time for their admission.
* Ensure information on EPR is kept up to date.
* Liaise with Pre‑Assessment department to ensure that patients are booked for Pre‑Assessment prior to their admission.
* Liaise with wards to confirm bed availability and book rooms for patients prior to admission.
* Maintain accurate records of case dialogue in Compucare.
This advert closes on Wednesday 29 Apr 2026.
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