As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m. We offer highly regarded health services, employing some 10,000 staff. Our ambitious £500m transformation programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve. In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals. We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work. We especially welcome applications from minority groups in the community who may be underrepresented in our workforce. At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group. As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes. We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process. Job overview Join our dedicated and friendly team, supporting the smooth day‑to‑day running of AMU, the DVT service and our Same Day Emergency Care Clinic. This is a key administrative role at the heart of a busy clinical environment, helping us deliver an efficient and welcoming service for patients and their families. As an essential member of our multidisciplinary team, you will act as a first point of contact for patients, relatives and external professionals visiting the ward. Your responsibilities will include answering telephone enquiries, liaising with patients and families, managing diaries, maintaining accurate information on Trust systems and assisting with general problem‑solving to support the wider team. You will greet patients and visitors on arrival, offering clear and sensitive communication, answering questions where appropriate and directing more complex queries to clinical colleagues. This role involves a wide range of clerical and administrative duties that contribute to the effective running of the ward. We are looking for someone who is organised, approachable and confident working in a fast‑paced environment. What we offer: Enhanced annual leave starting at 27 days (PLUS Bank Holidays) Training/development opportunities Access to health and wellbeing services Enrolment into the generous NHS pension scheme NHS discounts at thousands of retailers with a Blue Light Card Salary saving schemes such as home electronics, bike and car schemes Advert Liaise with individual team members and other departments as required, in a manner that will contribute to the effective and efficient running of the ward. Work within our extremely busy SDEC Clinic and DVT clinic to ensure that notes are created and ready for same day patients and ensure that the diary is up to date. You maybe required to call and liaise with patients about attending certain tests or appointments. Working for our organisation UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview. If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions. UHD has active networks including Women’s, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes. AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process. Detailed job description and main responsibilities Liaise with individual team members and other departments as required, in a manner that will contribute to the effective and efficient running of the ward. Work within our extremely busy SDEC Clinic and DVT clinic to ensure that notes are created and ready for same day patients & ensure that the diary is up to date. You maybe required to call and liaise with patients about attending certain tests or appointments. To arrange for the repair of faulty ward equipment. To deliver post to patients. Answer the telephone and deal with enquiries in a courteous manner. To open and sort incoming mail and distribute to relevant personnel for action. To use the computer for inputting and accessing general patient information on Trust computer systems such as Ecamis, EPR, Agyle, Electronic Diary and Health of the Ward. To assist with other duties that may reasonably be required. To ensure sufficient stock of paperwork and stationary supplies. Organise own workload to ensure that the priorities of the service need are met. Liaise with agencies external to the ward e.g. other hospital departments, organising various models of transport, GP Surgeries etc. Communicate appropriately with all visitors to the ward area e.g. relatives, medical and nursing agencies etc. Communicate appropriately with confused and/or aggressive or wandering patients. Contact by telephone patients and relatives relating to their imminent admission or discharge from the ward. To report to the Senior Nurse any complaints, comment or request by patients or visitors. Please note: Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands. This advert may be closed early if sufficient applications are received. COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated. Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.