DHL eCommerce UK is one of the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network covering the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery market and aim to be the first choice for customers.
Excellence. Simply Delivered. That is what we do.
We are currently recruiting for a Senior Customer Service Advisor based at our site in Ryton on Dunsmore, working Monday - Friday, on a 7.5-hour shift between 09:00 - 17:00, with some flexibility on start and finish times. Salary: £25,251.04 per annum on a 12-month FTC.
Our team is responsible for delivering excellent customer service through case management, taking ownership of investigations, and embodying our four attributes: 'Can do', 'Passion', 'As One', and 'Right First Time'.
Key Responsibilities: Ensure all communication with customers is professional, timely, and resolves issues to the customer's satisfaction using appropriate channels.
Manage escalated queries with customers.
Handle corporate customer queries from start to finish, taking ownership and responsibility for resolution.
Develop a full understanding of DHL eCommerce UK services, products, and relevant operating systems.
Promote self-service options and alternative products to customers.
Attend regular meetings/briefs and contribute ideas to improve customer experience and team performance.
Skills & Experience Required: Strong planning and organisational skills with the ability to multitask under pressure.
Customer-focused with attention to detail.
Excellent communication and listening skills.
Perks & Benefits: 25 days holiday entitlement
Hybrid working arrangements
Enhanced overtime rates
Holiday purchase scheme
Refer a Friend scheme
Recognition schemes such as Employee of the Month, Quarter, Year, and CEO Can Do Award
Parcel Perks
Aviva Wellbeing App
Aviva Digital GP 24/7
Cycle to Work Scheme
Discounted bus travel scheme
About Us: DHL eCommerce UK has been accredited Top Employer 2024 for the third consecutive year and is certified as a Great Place to Work.
Our attributes are central to everything we do. We seek passionate individuals with energy and commitment, working as one team with a 'Can Do' mindset to deliver 'Right First Time' for our customers.
We offer competitive salaries, hybrid working, and a comprehensive benefits package to support your financial security, health, and well-being.
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