Description Are you an experienced business support manager seeking a new challenge? We have an exciting opportunity for you to join our team as a Lead Business Support Manager and take the next step in your career. Social Security Scotland, an Executive Agency of the Scottish Government, is undertaking the largest and most complex IT and digital change programme since devolution to deliver a social security system that will support the people of Scotland for decades to come. As Lead Business Support Manager within the Chief Digital Office division, you will report directly to the Head of Supporting Services. This is a hugely important post for the division, providing dynamic leadership to a team of business managers supporting a fast paced, high-performing digital division. Supporting Services underpins the work of the division, centralising a diverse set of business and administrative services through three workstreams: Our Digital Workforce workstream looks after a workforce of over 500 staff; working closely with Corporate Recruitment and Learning & Development colleagues to ensure staff are effectively onboarded, supported and developed throughout their time with the Agency. Our Business Management workstream provides administrative support to senior leaders and general business management services to the division, including travel/meeting arrangements, internal communications and coordinating formal responses and enquiries. Our Financial Operations and Performance workstream supports branches in day to day financial management including raising purchase orders, receipting invoices, coordinating purchases and ensuring internal governance processes are followed. You will have overall operational responsibility for delivery of these key business services; managing resource, risk and performance, as well as collaborating across the organisation, to ensure continuous efficient service delivery. Your role will also work closely with key internal stakeholders include HR and Finance Business Partners; integrating their initiatives and requirements into the division’s business plan and translating this into an effective approach to internal performance management and governance. Responsibilities Responsibilities • Service Excellence: Lead the delivery of a high-quality, client-focused service that meet the diverse needs of stakeholders with dignity, fairness, respect and efficiency. • Performance and Risk Management: Develop and monitor robust performance metrics and risk assessments to ensure consistent standards and informed decision-making. • Resource and Process Optimisation: Ensure recruitment, training, operational systems, and infrastructure support seamless, end-to-end service delivery and continuous improvement. • Strategic Decision-Making: Evaluate options carefully, considering implications and risks, and align financial and operational planning to achieve optimal outcomes. • Leadership and Stakeholder Engagement: Provide clear, inspiring leadership; collaborate with senior leaders and build effective internal and external partnerships to support cohesive service delivery. • Process Innovation and Improvement: Drive ongoing review and refinement of operational processes and lead initiatives to standardise best practices, innovation, and efficiency. • Communication and Influence: Articulate the service vision, priorities, and expectations clearly; engage and influence teams and senior stakeholders to foster positive change. • Team Development and Inclusion: Promote an inclusive culture that values diversity, encourages professional growth, and models public service values through motivating and developing staff. • Timely Delivery and Adaptability: Ensure the efficient implementation of service initiatives and change projects, adapting strategies swiftly to meet evolving demands while maintaining high standards. • Partnership and Collaboration: Cultivate strong relationships with internal and external stakeholders, facilitating resource sharing, information exchange, and seamless operational collaboration. • Continuous Learning & Growth: Support ongoing professional development, identify skill gaps, and promote a growth mindset through targeted training and feedback. Qualifications Success Profiles Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on. Find out more about how we assess the Success Profile elements Experience 1. Experience at a senior level of leading a large, complex support or administrative function within a fast-paced, high-performing environment, demonstrating the ability to deliver strategic operational outcomes. 2. Demonstrable ability to build strong relationships with senior stakeholders including HR, Finance, and other internal partners to align support services with organisational priorities. 3. Extensive experience in managing budgets, allocating resources, and monitoring performance metrics to ensure support services are delivered efficiently, consistently meet quality standards, and adhere to governance and compliance requirements. Behaviours • Changing and improving (Level 4) • Leadership (Level 4) You can find out more about Success Profile Behaviours here. How to apply Apply online, you must provide a CV and a Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the Success Profiles above. Your CV and Supporting Statement should clearly demonstrate how you meet the Experience required for the role as outlined in the Success Profile above. Be sure to provide specific examples of work that you’ve done that showcase your relevant experience. If invited for further assessment, this will consist of an interview and assessment. The interview will further assess the Experience and Behaviours listed in the job advert and the technical assessment will evaluate the technical skills relevant to the role. Candidates who pass the sift and are invited to the Interview and Technical Assessment stage will receive a Technical Assessment Candidate Pack, which will outline the skills to be assessed and the assessment methods to be used. Should a large number of applications be received, an initial sift may be conducted using the CV and personal statement on the first Experience criteria. Candidates who pass the initial sift will have their applications fully assessed. We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment. Expected Timeline (subject to change) Sift – from 23rd July 2025 Interviews – w/c 18th August 2025 Location - In Person in either Dundee or Glasgow Reserve List In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months. About us Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find out more about us here We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules. Working pattern Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee. If you have specific questions about the role you are applying for, please contact us. Equality Statement Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation. Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot. Find out more about our commitment to diversity and how we offer support and recruitment adjustments for anyone who needs them. Further Information This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, the broader Scottish Government or Other Government Departments. Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes. The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade. If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot Apply before 23rd July 2025 at 11:55pm Contact Name: Resourcing Team Contact e-Mail: Recruitment@socialsecurity.gov.scot