Technical Writer - SC Cleared
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Base Pay Range
Pay will be based on skills and experience.
Overview
Akkodis is recruiting an experienced Technical Writer with current security clearance to work in a high‑impact, collaborative environment on national initiatives.
Role
The role focuses on producing clear, accurate, high‑quality documentation while establishing and maintaining a knowledge management framework. It includes writing system specifications, solution designs, SOPs, release notes, and training material, and managing knowledge assets in ServiceNow.
Responsibilities
* Produce technical documentation, including system specifications, solution designs, SOPs, release notes, and training material.
* Translate complex technical information into concise, audience‑appropriate content.
* Maintain document templates and standards to ensure practice‑wide consistency.
* Establish and manage a centralised knowledge repository.
* Work with Incident, Problem, and Change teams to ensure knowledge capture and reuse.
* Drive adoption of Knowledge‑Centred Services (KCS) practices in ServiceNow.
* Capture, curate, and share lessons learned, best practices, and reusable collateral.
* Support bid teams by providing reusable knowledge assets and documentation for tenders and RFPs.
* Assist onboarding and training through documentation and knowledge resources.
* Collaborate with Software Engineering, Cloud Ops, Business Solutions, QA, and IT Operations teams to document processes and standards.
* Partner with project managers and leads to ensure compliance and quality in deliverables.
* Contribute to quality reviews and governance boards with documentation support.
Requirements
* Strong technical writing skills for both technical and non‑technical audiences.
* Exposure to ITIL‑aligned environments, with knowledge of Incident, Problem, and Change processes.
* Prior experience supporting IT or digital transformation projects beneficial.
* Hands‑on experience with ServiceNow Knowledge Management (setup, workflows, lifecycle management).
* Understanding of ITIL processes and their alignment with KM.
* Knowledge of cloud platforms (AWS/Azure) and enterprise IT solutions.
* Ability to standardise, simplify, and make complex content reusable across teams.
Desired Skills and Experience
We seek candidates who bring enthusiasm for continuous learning and global collaboration, eager to make a meaningful impact through innovative projects shaping the future of technology.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industry
Information Services
Additional Information
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provides a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
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