Costello & Reyes Group Ltd has been engaged by its client, an international consulting firm, to identify a Lead Service Designer for a 3 month initial period based in Milton Keynes. This engagement, if performed well, WILL extend past this point.
YOU MUST HOLD DV CLEARANCE
Lead service design and governance:
Take ownership of end-to-end service design across the full service life cycle.
Define, maintain, and assure service models, SLAs, OLAs, and underpinning contracts that meet business, technical, and cyber security requirements.
Govern the design and delivery of services to ensure they are scalable, secure, resilient, and cost-effective.
Ensure all service designs align with enterprise architecture, business priorities, and recognised service management frameworks such as ITIL.
Develop and maintain Service Architecture:
Create and maintain clear, reusable service design artefacts, including customer journeys, service blueprints, and design specifications.
Establish and maintain service design packs (SDPs), standards, processes, and templates to drive consistency and quality across FCDO Services.
Own and regularly update technical and service roadmaps to support long-term planning, life cycle management, and portfolio alignment.
Provide leadership and direction:
Lead and manage a small team of Service Designers within the CTO Office, offering coaching, guidance, and professional development.
Provide expert advice to Service Owners, Product Owners, and delivery teams on service design standards, best practice, and effective communication of design intent.
Act as a voting member of the Technical Design Authority (TDA), reviewing service designs and proposals and contributing to strategic decision-making.
Engage stakeholders and provide expert consultancy:
Work collaboratively with business units, technical architects, service management, and delivery teams to translate requirements into robust, supportable service designs.
Deliver service design consultancy and assurance for new and existing services, ensuring they are fit for purpose, fit for use, and aligned to business outcomes.
Engage with third-party suppliers to evaluate proposals, manage design dependencies, and ensure service standards and contractual compliance are maintained.
YOU MUST HOLD DV CLEARANCE
This is an immediate need so should you be interested, please submit your profile. Costello & Reyes Group Ltd operate as a recruitment partner for its clients