As Despatch Assistant, you will contribute to the effective running of the department, accurately processing Donkey World Limited stock orders for supporters and depots of The Donkey Sanctuary and working collaboratively to ensure the daily collection and sending of internal and external post is completed timely and efficiently.
Responsibilities
* Assisting with unloading and stocking of trading items, accurately receiving deliveries.
* Assisting with picking and dispatching of goods to supporters, the Gift Shop, and to Donkey Assisted Activities (DAA) sites and international centres.
* Moving stock electronically in Open Logistics from main warehouse to relevant recipients across the charity.
* Packing receipt letters, merchandise, literature packs, etc., for posting.
* Delivering and collecting mail to and from TDS sites and offices, and assisting with the franking of outgoing post, ensuring post is dispatched daily.
* Assisting with information/order enquiries from supporters on the Customer Relationship Management (CRM) system and updating the system where appropriate.
* Assisting the Despatch Manager and wider Commercial team to ensure accurate stock checks are performed.
Qualifications
* Outstanding customer service skills.
* Excellent organisation skills.
* Able to multi‑task whilst maintaining a high level of accuracy and attention to detail.
* Proficient IT skills (Word, Outlook and Excel).
* Able to work as part of a team and on own initiative.
* Previous experience in retail and/or a dispatch working environment.
* Full valid UK driving licence.
Based at Brookfield Farm, between Honiton and Sidmouth, East Devon – an area of outstanding natural beauty – this is a part‑time, fixed‑term contract starting on 1 July 2026 until 15 January 2027, working 21 hours over 5 days (the core hours would be 09:00‑16:00, Monday‑Friday). The working pattern will be agreed between the line manager and post‑holder, but flexibility may be required for occasional evening and weekend working during busy times.
Benefits
* Competitive pension.
* Life assurance.
* 31 days holiday (including Bank holidays), rising to 34 with each full year of service.
* Wellbeing team.
* Recorded Pilates classes.
* Long service swards.
* Healthshield plan, including reimbursement of some medical expenses up to the specified limits per membership, offers, discounts and cashback on shopping, travel and entertainment from participating outlets and access to a 24/7 GP and counselling service.
* Free parking.
* Subsidised restaurant and shop on main site.
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